Independent · not part of Broxtowe Borough Council
Broxtowe Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Broxtowe Borough Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: broxtowe.gov.uk
Has Broxtowe Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Broxtowe’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Broxtowe’s emergency line is here.
How to report
Reporting a repair to Broxtowe Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Broxtowe misses its own target, complain. You may also be able to claim.
- EmailNon-urgent repairs can be emailed to housingrepairs@broxtowe.gov.uk.
- Damp and mould emailDamp and mould can be reported by email to damp&mould@broxtowe.gov.uk.
Emergency repairs
When to call Broxtowe straight away
Phone Broxtowe straight away if anything puts someone in danger or leaves your home unsafe. Choose option 2 for repairs. Emergency repairs are taken 24 hours a day; office hours are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm. The number is in Broxtowe’s repair contacts.
- 01No heating or hot water in extreme weather
- 02No power at all
- 03Blocked toilet when it’s the only one
- 04No clean drinking water
- 05Door or window damaged so your home isn’t secure
- 06Severe leak or burst pipe, or a leak affecting the electrics
- 07Sparking or smoking electrical fitting, or bare wires
- 08Blocked drains that are a risk to health
What counts as an emergency, from broxtowe.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Broxtowe.
Timescales
How long Broxtowe Borough Council has to fix it
Broxtowe’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Broxtowe’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency X | 4 hoursAttend and make safe within 4 hours where possible. | Emergency hazards: investigate and make safe within 24 hours |
| Emergency A | 1 working dayAttend and complete. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent B | 3 working days | No fixed legal limit unless it’s a hazard |
| Urgent C | 7 working days | No fixed legal limit unless it’s a hazard |
| Routine D | 20 days | No fixed legal limit unless it’s a hazard |
| Planned E | 1 yearDone as part of planned maintenance. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | An initial assessment as soon as damp or mould is reported, emergency work within 24 hours of the report, and significant work within 5 working days of the investigation. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from broxtowe.gov.uk and Broxtowe’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 days ago? That’s past Broxtowe’s own target. You could claim compensation.
Start your claimYour options
If Broxtowe Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Broxtowe for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to BroxtoweYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a senior officer’s reply within 10 working days of that.
- Stage 2
Ask for a review
Reviewed by the complaints team, with a written reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Broxtowe’s record
How Broxtowe Borough Council performs on repairs
Jan 2026: The regulator found serious failings, including more than 3,000 overdue fire safety actions, out-of-date information on the condition of many homes, and not knowing enough about tenants’ needs, though repairs targets were largely being met.
of Broxtowe tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Broxtowe in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 14 January 2026; Broxtowe tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Broxtowe Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Broxtowe Borough Council repairs: questions
What is Broxtowe Borough Council’s repairs number?
0115 917 7777. Choose option 2 for repairs. Emergency repairs are taken 24 hours a day; office hours are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm.
What is Broxtowe Borough Council’s emergency or out of hours repairs number?
0115 917 7777 (Repairs line (option 2)). Choose option 2 for repairs. Emergency repairs are taken 24 hours a day; office hours are Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm.
Can I report a repair to Broxtowe Borough Council online?
Yes, at broxtowe.gov.uk repairs request form. Non-emergency repairs only, using the ‘Repairs Request Online Form’ link on this page. Phone for emergencies.
How long does Broxtowe Borough Council have to fix a repair?
Its own targets run from 4 hours (emergency x) to 1 year (planned e). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Broxtowe Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Broxtowe’s own damp and mould commitment: An initial assessment as soon as damp or mould is reported, emergency work within 24 hours of the report, and significant work within 5 working days of the investigation.
How do I complain about a repair to Broxtowe Borough Council?
Complain to the council first, online, by email (customerservices@broxtowe.gov.uk) or by phone on 0115 917 7777. Acknowledged within 5 working days, with a senior officer’s reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Broxtowe Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Broxtowe Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Broxtowe Borough Council?
No. Report Repair is independent and not part of Broxtowe Borough Council or any council or housing association. We show Broxtowe’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Broxtowe?
Other landlords in the Midlands
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- Citizen repairsHousing association
- City of Wolverhampton Council repairsCouncil
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
Reported a repair to Broxtowe Borough Council and still waiting?
About 2 minutes. No documents. Free to check.