Independent · not part of Cannock Chase District Council
Cannock Chase District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Cannock Chase District Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 38 working days.
Service update. The council says severe weather and recent flash flooding have caused a big rise in emergency repair requests. Flooding and water getting in are being treated as a priority; where a permanent repair can’t be done straight away, temporary work and a follow-up visit will be arranged.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: cannockchasedc.gov.uk
Has Cannock Chase District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Cannock Chase’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Cannock Chase’s emergency line is here.
How to report
Reporting a repair to Cannock Chase District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Cannock Chase misses its own target, complain. You may also be able to claim.
- Emailhousingrepairs@cannockchasedc.gov.uk – include your property reference, address, access arrangements and phone number. Not for emergency or urgent repairs.
- Damp and mouldEmail dampmouldanddisrepair@cannockchasedc.gov.uk, or phone 01543 462621 for urgent cases.
- In personAt the council office, Monday to Friday 9am to 4pm.
Emergency repairs
When to call Cannock Chase straight away
Phone Cannock Chase straight away if anything puts someone in danger or leaves your home unsafe. Routine repairs 9am to 5pm, Monday to Friday. The same number takes emergencies 24 hours a day, including evenings, weekends and bank holidays. The number is in Cannock Chase’s repair contacts.
- 01Total loss of power or water
- 02Total or partial loss of gas supply
- 03Unsafe power or lighting socket or electrical fitting
- 04Loss of electric heating or hot water between 1 November and 1 May
- 05Blocked or leaking drain, soil stack or toilet where there is no other working toilet
- 06Leak from a water pipe, tank or cistern, or a leaking roof
- 07Insecure outside window, door or lock
- 08Dangerous broken glass
What counts as an emergency, from cannockchasedc.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Cannock Chase.
Timescales
How long Cannock Chase District Council has to fix it
Cannock Chase’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Cannock Chase’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Priority 1 – Emergency | Same dayRisk to life, health or serious damage to the property. Usually made safe first, with the full repair later. | Emergency hazards: investigate and make safe within 24 hours |
| Priority 2 and 3 – Urgent and essential | 5 working days | No fixed legal limit unless it’s a hazard |
| Priority 4 – Routine | 38 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | The council says it takes all damp and mould reports seriously: a member of the team will contact you, and trained officers will investigate to find and fix the cause. It has a dedicated team preparing for Awaab’s Law. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from cannockchasedc.gov.uk and Cannock Chase’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 38 working days ago? That’s past Cannock Chase’s own target. You could claim compensation.
Start your claimYour options
If Cannock Chase District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Cannock Chase for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within a further 10 working days.
- Stage 2
Ask for a review
Reviewed by a senior manager: acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Contacts
Cannock Chase District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Cannock Chase District Council repairs: questions
What is Cannock Chase District Council’s repairs number?
01543 462621. Routine repairs 9am to 5pm, Monday to Friday. The same number takes emergencies 24 hours a day, including evenings, weekends and bank holidays.
What is Cannock Chase District Council’s emergency or out of hours repairs number?
01543 462621 (Repairs line). Routine repairs 9am to 5pm, Monday to Friday. The same number takes emergencies 24 hours a day, including evenings, weekends and bank holidays.
Can I report a repair to Cannock Chase District Council online?
Yes, at cannockchasedc.gov.uk/online/housing-online. Links to the council’s online Housing Repairs reporting service. Phone for emergency or urgent repairs.
How long does Cannock Chase District Council have to fix a repair?
Its own targets run from Same day (priority 1 – emergency) to 38 working days (priority 4 – routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Cannock Chase District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Cannock Chase’s own damp and mould commitment: The council says it takes all damp and mould reports seriously: a member of the team will contact you, and trained officers will investigate to find and fix the cause. It has a dedicated team preparing for Awaab’s Law.
How do I complain about a repair to Cannock Chase District Council?
Complain to the council first, online, by email (housingformalenquiries@cannockchasedc.gov.uk) or by phone on 01543 462621. Acknowledged within 5 working days, with a full reply within a further 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Are there any problems with Cannock Chase District Council’s repairs service right now?
When we last checked (9 October 2026), Cannock Chase said: The council says severe weather and recent flash flooding have caused a big rise in emergency repair requests. Flooding and water getting in are being treated as a priority; where a permanent repair can’t be done straight away, temporary work and a follow-up visit will be arranged. The other ways to report are in Cannock Chase’s repair contacts on this page.
Can I claim compensation from Cannock Chase District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Cannock Chase District Council for you. It’s free to check.
Start your claimIs Report Repair part of Cannock Chase District Council?
No. Report Repair is independent and not part of Cannock Chase District Council or any council or housing association. We show Cannock Chase’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Cannock Chase?
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Reported a repair to Cannock Chase District Council and still waiting?
About 2 minutes. No documents. Free to check.