Independent · not part of Chesterfield Borough Council
Chesterfield Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Chesterfield Borough Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 30 working days.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: chesterfield.gov.uk
Has Chesterfield Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Chesterfield’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Chesterfield’s emergency line is here.
How to report
Reporting a repair to Chesterfield Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Chesterfield misses its own target, complain. You may also be able to claim.
- Emailrepair.requests@chesterfield.gov.uk
Emergency repairs
When to call Chesterfield straight away
Phone Chesterfield straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs only, outside normal working hours. The number is in Chesterfield’s repair contacts.
- 01Complete loss of power or heating
- 02A flood or a seriously leaking pipe
- 03Anything else that is a serious risk to your health and safety
What counts as an emergency, from chesterfield.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Chesterfield.
Timescales
How long Chesterfield Borough Council has to fix it
Chesterfield’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Chesterfield’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency (RR1) | 1 working dayMade safe within one working day; sometimes a temporary repair first. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent (RR3) | 3 working daysFor example partial loss of power or water, or a loose banister. | No fixed legal limit unless it’s a hazard |
| Urgent (RR7) | 7 working daysFor example an extractor fan or door entry phone not working. | No fixed legal limit unless it’s a hazard |
| Routine | 30 working daysAt an appointment arranged with you. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from chesterfield.gov.uk, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 30 working days ago? That’s past Chesterfield’s own target. You could claim compensation.
Start your claimYour options
If Chesterfield Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Chesterfield for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to ChesterfieldYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with the aim of resolving it within 10 working days of that.
- Stage 2
Ask for a review
Ask for a review within 20 working days of the stage 1 reply; reviews are usually dealt with within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Chesterfield’s record
How Chesterfield Borough Council performs on repairs
Nov 2024: The regulator found some weaknesses, including a backlog of non-emergency repairs, slow work on empty homes, inconsistent communication about repairs and slow complaint responses.
of Chesterfield tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Chesterfield in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 27 November 2024; Chesterfield tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Chesterfield Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Chesterfield Borough Council repairs: questions
What is Chesterfield Borough Council’s repairs number?
0800 587 5659 (Repairs line) or 01246 345041 (Out of hours). Free to call. Monday, Tuesday, Thursday and Friday 8.30am to 5pm; Wednesday 10am to 5pm. Also for emergencies during these hours.
What is Chesterfield Borough Council’s emergency or out of hours repairs number?
01246 345041 (Out of hours · emergencies). Emergency repairs only, outside normal working hours.
Can I report a repair to Chesterfield Borough Council online?
Yes, at interfinder.chesterfield.gov.uk. Report a repair online at any time. Phone for urgent and emergency repairs.
How long does Chesterfield Borough Council have to fix a repair?
Its own targets run from 1 working day (emergency (rr1)) to 30 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Chesterfield Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Chesterfield Borough Council?
Complain to the council first, online or by phone on 01246 345345. Acknowledged within 5 working days, with the aim of resolving it within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Chesterfield Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Chesterfield Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Chesterfield Borough Council?
No. Report Repair is independent and not part of Chesterfield Borough Council or any council or housing association. We show Chesterfield’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Chesterfield?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
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- City of Lincoln Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Community Housing repairsHousing association
- Dudley Council repairsCouncil
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
Reported a repair to Chesterfield Borough Council and still waiting?
About 2 minutes. No documents. Free to check.