Independent · not part of Community Housing
Community Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Community Housing: the repairs phone number and emergency line, reporting a repair online, and how long Community Housing has to fix it.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: communityhousing.co.uk
Has Community Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Community Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Community Housing’s emergency line is here.
How to report
Reporting a repair to Community Housing
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Community Housing misses its own target, complain. You may also be able to claim.
- TextText non-emergency repairs to 07727 901352 with your name, address and postcode
- Emailinformation@communityhousing.co.uk
- WebchatWebchat on communityhousing.co.uk during office hours
Emergency repairs
When to call Community Housing straight away
Phone Community Housing straight away if anything puts someone in danger or leaves your home unsafe. Customer Service Centre, Monday to Friday 8am to 5pm. Out of hours the line is for emergency repairs only. The number is in Community Housing’s repair contacts.
- 01Doors or windows that won’t secure
- 02Major water leaks
- 03Complete loss of electricity or water
- 04Serious structural damage or dangerous structures
- 05Complete loss of heating between October and March
What counts as an emergency, from communityhousing.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Community Housing.
Timescales
How long Community Housing has to fix it
Community Housing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Community Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursImmediate danger to you or your home. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent gas repairs | 7 daysIncludes radiator or boiler leaks, partial loss of heating or hot water, and total heating loss from April to September. | No fixed legal limit unless it’s a hazard |
| Standard | 28 days | No fixed legal limit unless it’s a hazard |
| Planned works | 180 daysLarger jobs such as roof repairs, kitchen or bathroom replacements and boiler replacements. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Says it takes damp and mould seriously, with follow-up calls, technical assessments by trained staff and a formal escalation process if problems persist. Report it online or on 0300 003 5454. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from communityhousing.co.uk, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Community Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Community Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Community Housing
This can get Community Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Community Housing to put things right.
How to complain to Community HousingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Community Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Community Housing
Acknowledged within 5 working days, with a formal response within 10 working days of the acknowledgement.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior leader not involved before, with a formal response within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Community Housing to put things right.
Community Housing’s record
How Community Housing performs on repairs
Apr 2025: The regulator found weaknesses in planning repairs and keeping tenants informed, in how tenant data and performance information are used and shared, and in keeping complaint handling consistent.
of Community Housing tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Community Housing in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Community Housing
- How it handled damp and mould.Maladministration
Sources: Regulator of Social Housing judgement, 30 April 2025; Community Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Community Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Community Housing repairs: questions
What is Community Housing’s repairs number?
0300 003 5454. Customer Service Centre, Monday to Friday 8am to 5pm. Out of hours the line is for emergency repairs only.
What is Community Housing’s emergency or out of hours repairs number?
0300 003 5454 (Repairs line). Customer Service Centre, Monday to Friday 8am to 5pm. Out of hours the line is for emergency repairs only.
Can I report a repair to Community Housing online?
Yes, at Online repair form. Online form for reporting a repair. Phone for emergencies.
How long does Community Housing have to fix a repair?
Its own targets run from 24 hours (emergency) to 180 days (planned works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Community Housing tenants?
Since 27 October 2025, Community Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Community Housing’s own damp and mould commitment: Says it takes damp and mould seriously, with follow-up calls, technical assessments by trained staff and a formal escalation process if problems persist. Report it online or on 0300 003 5454.
How do I complain about a repair to Community Housing?
Complain to Community Housing first, online or by phone on 0300 003 5454. Acknowledged within 5 working days, with a formal response within 10 working days of the acknowledgement. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Community Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Community Housing for you. It’s free to check.
Start your claimIs Report Repair part of Community Housing?
No. Report Repair is independent and not part of Community Housing or any council or housing association. We show Community Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Community Housing has to fix, by problem
Not Community Housing?
Other landlords in the Midlands
- Amplius repairsHousing association
- Citizen repairsHousing association
- Connexus repairsHousing association
- Derby City Council repairsCouncil
- Dudley Council repairsCouncil
- East Midlands Homes repairsHousing association
- Midland Heart repairsHousing association
- Platform Housing Group repairsHousing association
Reported a repair to Community Housing and still waiting?
About 2 minutes. No documents. Free to check.