Independent · not part of Community Housing
Community Housing complaints, compensation and disrepair claims
Your options if Community Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Community Housing repairs
LandlordCommunity Housing
Has Community Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Community Housing’s repair contactsFree to check · About 2 minutes
You can complain to Community Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Community Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Community Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Community Housing
This can get Community Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Community Housing to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Community Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Community Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Community Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Community Housing
Community Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Community Housing
Acknowledged within 5 working days, with a formal response within 10 working days of the acknowledgement.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior leader not involved before, with a formal response within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Community Housing to put things right.
Complaints pagecommunityhousing.co.uk
By phone0300 003 5454
From communityhousing.co.uk, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimCommunity Housing’s record
What the regulator and Ombudsman found
Apr 2025: The regulator found weaknesses in planning repairs and keeping tenants informed, in how tenant data and performance information are used and shared, and in keeping complaint handling consistent.
of Community Housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Community Housing in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 April 2025; Community Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Community Housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Community Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled damp and mould. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Community Housing let you down too? You could claim compensation.
Start your claimQuestions
Community Housing complaints and claims: questions
How do I complain to Community Housing about repairs?
Through its complaints page: communityhousing.co.uk. By phone: 0300 003 5454. Say what the problem is, when you reported it, and what you want done.
How long does Community Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a formal response within 10 working days of the acknowledgement. Stage 2: acknowledged within 5 working days and reviewed by a senior leader not involved before, with a formal response within 20 working days.
Can I claim compensation from Community Housing for damp and mould?
You could, if you reported it and Community Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with Community Housing for you.
Start your claimHas the Housing Ombudsman found Community Housing at fault?
In 2024/25 the Ombudsman found maladministration in 60% of its findings about Community Housing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Community Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Community Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Community Housing?
Other landlords in the Midlands
- Amplius complaints and claimsHousing association
- Citizen complaints and claimsHousing association
- Connexus complaints and claimsHousing association
- Derby City Council complaints and claimsCouncil
- Dudley Council complaints and claimsCouncil
- East Midlands Homes complaints and claimsHousing association
- Midland Heart complaints and claimsHousing association
- Platform Housing Group complaints and claimsHousing association
Still waiting for Community Housing to fix it?
About 2 minutes. No documents. Free to check.