Independent · not part of City of Lincoln Council
City of Lincoln Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to City of Lincoln Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: lincoln.gov.uk
Has City of Lincoln Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Lincoln’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Lincoln’s emergency line is here.
How to report
Reporting a repair to City of Lincoln Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Lincoln misses its own target, complain. You may also be able to claim.
- Email (change or cancel an appointment)customer.services@lincoln.gov.uk — to change or cancel a repair appointment (give 3 days’ notice).
Emergency repairs
When to call Lincoln straight away
Phone Lincoln straight away if anything puts someone in danger or leaves your home unsafe. For priority (1-day) and urgent (3-day) repairs. Phone lines are open weekdays 9am to 5pm (Wednesday from 10am, Friday until 4.30pm). The number is in Lincoln’s repair contacts.
- 01Anything that puts people in immediate danger
- 02No heating or power
- 03Risk of major damage, such as a serious flood
- 04Your home can’t be secured, such as broken windows or locks
- 05A health and safety risk
What counts as an emergency, from lincoln.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Lincoln.
Timescales
How long City of Lincoln Council has to fix it
Lincoln’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Lincoln’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Priority | 24 hoursEmergencies: the aim is to make your home safe and secure, with a full repair if possible. | No fixed legal limit unless it’s a hazard |
| Urgent | 3 daysNot emergencies but needed quickly, such as containable leaks, blocked drains, no hot water or a toilet that won’t flush. | No fixed legal limit unless it’s a hazard |
| Scheduled | 63 daysMost other repairs, done when the repairs team is next in your area; most are finished within 9 weeks. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | The council will visit to inspect within 72 hours of a damp and mould report, and aims to finish the repair within 20 days of the inspection. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from lincoln.gov.uk and Lincoln’s damp and mould page, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If City of Lincoln Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Lincoln for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to LincolnYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with most complaints getting a full written reply within three weeks.
- Stage 2
Ask for a review
A senior manager reviews how your complaint was handled and writes to you with their findings; no timescale is published for this stage.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Lincoln’s record
How City of Lincoln Council performs on repairs
of Lincoln tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Lincoln in 2024/25 were maladministration.
Sources: Lincoln tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
City of Lincoln Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
City of Lincoln Council repairs: questions
What is City of Lincoln Council’s repairs number?
01522 881188. For priority (1-day) and urgent (3-day) repairs. Phone lines are open weekdays 9am to 5pm (Wednesday from 10am, Friday until 4.30pm).
What is City of Lincoln Council’s emergency or out of hours repairs number?
01522 881188 (Repairs line). For priority (1-day) and urgent (3-day) repairs. Phone lines are open weekdays 9am to 5pm (Wednesday from 10am, Friday until 4.30pm).
Can I report a repair to City of Lincoln Council online?
Yes, at lincoln.gov.uk/online/report-repair. Scheduled (non-emergency) repairs only, one repair at a time. Customer Services will contact you within 3 working days to book an appointment.
How long does City of Lincoln Council have to fix a repair?
Its own targets run from 24 hours (priority) to 63 days (scheduled). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for City of Lincoln Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Lincoln’s own damp and mould commitment: The council will visit to inspect within 72 hours of a damp and mould report, and aims to finish the repair within 20 days of the inspection.
How do I complain about a repair to City of Lincoln Council?
Complain to the council first, online, by email (complaints@lincoln.gov.uk) or by phone on 01522 881188. Acknowledged within 5 working days, with most complaints getting a full written reply within three weeks. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from City of Lincoln Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with City of Lincoln Council for you. It’s free to check.
Start your claimIs Report Repair part of City of Lincoln Council?
No. Report Repair is independent and not part of City of Lincoln Council or any council or housing association. We show Lincoln’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Lincoln?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Community Housing repairsHousing association
- Connexus repairsHousing association
- Derby City Council repairsCouncil
- Dudley Council repairsCouncil
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
Reported a repair to City of Lincoln Council and still waiting?
About 2 minutes. No documents. Free to check.