Independent · not part of City of Lincoln Council
City of Lincoln Council complaints, compensation and disrepair claims
Your options if City of Lincoln Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: City of Lincoln Council repairs
LandlordCity of Lincoln Council
Has City of Lincoln Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Lincoln’s repair contactsFree to check · About 2 minutes
You can complain to City of Lincoln Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if City of Lincoln Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Lincoln for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against City of Lincoln Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to City of Lincoln Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to City of Lincoln Council
City of Lincoln Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with most complaints getting a full written reply within three weeks.
- Stage 2
Ask for a review
A senior manager reviews how your complaint was handled and writes to you with their findings; no timescale is published for this stage.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
From lincoln.gov.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimLincoln’s record
What the regulator and Ombudsman found
of Lincoln tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Lincoln in 2024/25 were maladministration.
Sources: Lincoln tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
City of Lincoln Council complaints and claims: questions
How do I complain to City of Lincoln Council about repairs?
Online: lincoln.gov.uk. By email: complaints@lincoln.gov.uk. By phone: 01522 881188. Say what the problem is, when you reported it, and what you want done.
How long does City of Lincoln Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with most complaints getting a full written reply within three weeks. Stage 2: a senior manager reviews how your complaint was handled and writes to you with their findings; no timescale is published for this stage.
Can I claim compensation from City of Lincoln Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Lincoln for you.
Start your claimHas the Housing Ombudsman found City of Lincoln Council at fault?
In 2024/25 the Ombudsman found maladministration in 65% of its findings about Lincoln.
Why use Report Repair?
A law firm on our panel takes your claim up with City of Lincoln Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Lincoln?
Other landlords in the Midlands
- Birmingham City Council complaints and claimsCouncil
- City of Wolverhampton Council complaints and claimsCouncil
- Community Housing complaints and claimsHousing association
- Connexus complaints and claimsHousing association
- Derby City Council complaints and claimsCouncil
- Dudley Council complaints and claimsCouncil
- Nottingham City Council complaints and claimsCouncil
- Sandwell Council complaints and claimsCouncil
Still waiting for City of Lincoln Council to fix it?
About 2 minutes. No documents. Free to check.