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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Chesterfield Borough Council

Environmental Health in Chesterfield: reporting a housing problem

Who Chesterfield Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: chesterfield.gov.uk

Get the right helpChesterfield

Who is your landlord?

Chesterfield Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Chesterfield helps

Chesterfield Borough Council deals with poor conditions in rented homes through its Private Sector Housing Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

The council does not normally act for housing association tenants unless the landlord has not dealt with a reported problem in a reasonable time. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From chesterfield.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing Team

  1. 01Tell your landlord first. Chesterfield Borough Council says: tell your landlord about the problem first, preferably in writing, before contacting the council.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
Contact Chesterfield Borough CouncilPrivate tenants
OnlinePrivate sector housing team (email)chesterfield.gov.uk
Phone01246 345748
Emailhia@chesterfield.gov.uk
Keep a note of the date you contact the council, and any reference.

From chesterfield.gov.uk/housing/contact-our-housing-team/usef… and chesterfield.gov.uk/media/mhiaib5j/private-sector-housing…, checked 12 October 2026.

Council tenants

If you rent from Chesterfield Borough Council

Chesterfield Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 587 5659, or online. Chesterfield repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with the aim of resolving it within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Chesterfield Borough Council’s complaints process is finished.

Ombudsman67%

of the Ombudsman’s findings about Chesterfield Borough Council in 2024/25 were maladministration.

Happy with repairs70%

of Chesterfield Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; chesterfield.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Chesterfield Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Chesterfield

The council does not normally act for housing association tenants unless the landlord has not dealt with a reported problem in a reasonable time. Start with your housing association’s repairs and complaints process.

Housing associations in Chesterfield

33 housing associations own 1,891 social homes in Chesterfield. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Chesterfield on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Chesterfield

In Chesterfield, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Chesterfield: questions

What is the Chesterfield environmental health number for housing problems?

The Private Sector Housing Team at Chesterfield Borough Council is on 01246 345748, or email hia@chesterfield.gov.uk. You can also use private sector housing team (email) at chesterfield.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Chesterfield Borough Council to environmental health?

No. Chesterfield Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 587 5659, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Chesterfield contact environmental health?

The council does not normally act for housing association tenants unless the landlord has not dealt with a reported problem in a reasonable time.

Do I have to tell my landlord before contacting environmental health in Chesterfield?

Yes. Chesterfield Borough Council says: tell your landlord about the problem first, preferably in writing, before contacting the council.

Which housing associations own homes in Chesterfield?

33 housing associations own 1,891 social homes in Chesterfield, according to the Regulator of Social Housing (March 2025). The largest are The Guinness Partnership (613), South Yorkshire Housing Association (270), Places for People (166), Together Housing (126) and Sage Homes (115).

Is Report Repair part of Chesterfield Borough Council?

No. Report Repair is independent and not part of Chesterfield Borough Council. The contact details here are from Chesterfield Borough Council’s own website.

Not in Chesterfield?

Environmental Health in the Midlands

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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