Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of Derby City Council

Environmental Health in Derby: reporting a housing problem

Who Derby City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: derby.gov.uk

Get the right helpDerby

Who is your landlord?

Derby City CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Derby helps

Derby City Council deals with poor conditions in rented homes through its Housing Standards. It’s for private tenants. Housing association tenants are sent to their landlord.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsLandlord first

The team does not investigate social housing complaints, so complain to your landlord or registered provider first. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From derby.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Housing Standards

  1. 01Tell your landlord first. Derby City Council says: tell your landlord first, with a dated list of the problems; contact the team if there is no progress after about a month.
  2. 02If it isn’t fixed, contact the council. The Housing Standards’s details are below.
Contact Derby City CouncilPrivate tenants
OnlineContact Housing Standards onlinemyaccount.derby.gov.uk
Phone01332 640764
Emailhousing.standards@derby.gov.uk
Keep a note of the date you contact the council, and any reference.

From derby.gov.uk/trading-standards-environmental-health/envir… and derby.gov.uk/trading-standards-environmental-health/envir…, checked 12 October 2026.

Council tenants

If you rent from Derby City Council

Derby City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01332 888777, or online. Derby repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full written reply within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Derby City Council’s complaints process is finished.

Ombudsman78%

of the Ombudsman’s findings about Derby City Council in 2024/25 were maladministration.

Happy with repairs83%

of Derby City Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; derbyhomes.org; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Derby City Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Derby

The team does not investigate social housing complaints, so complain to your landlord or registered provider first. Start with your housing association’s repairs and complaints process.

Housing associations in Derby

36 housing associations own 8,865 social homes in Derby. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Derby on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Derby

In Derby, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Derby: questions

What is the Derby environmental health number for housing problems?

The Housing Standards at Derby City Council is on 01332 640764, or email housing.standards@derby.gov.uk. You can also use contact Housing Standards online at myaccount.derby.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.

Can I report Derby City Council to environmental health?

No. Derby City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01332 888777, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Derby contact environmental health?

The team does not investigate social housing complaints, so complain to your landlord or registered provider first.

Do I have to tell my landlord before contacting environmental health in Derby?

Yes. Derby City Council says: tell your landlord first, with a dated list of the problems; contact the team if there is no progress after about a month.

Which housing associations own homes in Derby?

36 housing associations own 8,865 social homes in Derby, according to the Regulator of Social Housing (March 2025). The largest are Metropolitan Thames Valley Housing (2,369), Places for People (2,312), The Guinness Partnership (883), Riverside (683) and Amplius (679).

Is Report Repair part of Derby City Council?

No. Report Repair is independent and not part of Derby City Council. The contact details here are from Derby City Council’s own website.

Not in Derby?

Environmental Health in the Midlands

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim