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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Dudley Council

Environmental Health in Dudley: reporting a housing problem

Who Dudley Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: dudley.gov.uk

Get the right helpDudley

Who is your landlord?

Dudley CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Dudley helps

Dudley Council deals with poor conditions in rented homes through its housing standards service. It’s for private tenants. Housing association tenants are sent to their landlord.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsLandlord first

Housing association tenants should use their landlord's complaints procedure and then the Housing Ombudsman. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From dudley.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Dudley Council says: write to your landlord and keep a record, then contact the council if your landlord refuses to carry out the work.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Dudley CouncilPrivate tenants
OnlinePrivate sector enforcement enquiry onlinemy.dudley.gov.uk
Keep a note of the date you contact the council, and any reference.

From dudley.gov.uk/residents/housing/housing-options/private-h…, checked 12 October 2026.

Council tenants

If you rent from Dudley Council

Dudley Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0300 555 8283, or online. Dudley repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. It should reply within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Dudley Council’s complaints process is finished.

Ombudsman68%

of the Ombudsman’s findings about Dudley Council in 2024/25 were maladministration.

Happy with repairs76%

of Dudley Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; dudley.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Dudley Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Dudley

Housing association tenants should use their landlord's complaints procedure and then the Housing Ombudsman. Start with your housing association’s repairs and complaints process.

Housing associations in Dudley

26 housing associations own 6,242 social homes in Dudley. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Dudley on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Dudley

In Dudley, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Dudley: questions

How do I report a housing problem to environmental health in Dudley?

Use private sector enforcement enquiry online at my.dudley.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.

Can I report Dudley Council to environmental health?

No. Dudley Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 555 8283, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Dudley contact environmental health?

Housing association tenants should use their landlord's complaints procedure and then the Housing Ombudsman.

Do I have to tell my landlord before contacting environmental health in Dudley?

Yes. Dudley Council says: write to your landlord and keep a record, then contact the council if your landlord refuses to carry out the work.

Which housing associations own homes in Dudley?

26 housing associations own 6,242 social homes in Dudley, according to the Regulator of Social Housing (March 2025). The largest are Stonewater (1,019), Midland Heart (877), GreenSquareAccord (860), Black Country Housing Group (733) and Bromford Flagship (692).

Is Report Repair part of Dudley Council?

No. Report Repair is independent and not part of Dudley Council. The contact details here are from Dudley Council’s own website.

Not in Dudley?

Environmental Health in the Midlands

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Council or housing association repair still not fixed?

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