Independent · not part of Together Housing
Together Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Together Housing: the repairs phone number and emergency line, and how long Together Housing has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: togetherhousing.co.uk
Has Together Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Together Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Together Housing’s emergency line is here.
How to report
Reporting a repair to Together Housing
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Together Housing misses its own target, complain. You may also be able to claim.
- My AccountBook appointments and manage repairs in My Account on the Together Housing website.
Emergency repairs
When to call Together Housing straight away
Phone Together Housing straight away if anything puts someone in danger or leaves your home unsafe. For repairs and general enquiries. Phone straight away for an emergency. The number is in Together Housing’s repair contacts.
- 01Severe leaks that can’t be contained
- 02Major electrical failure (not a power cut)
- 03Exposed live electrical wires
What counts as an emergency, from togetherhousing.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Together Housing.
Timescales
How long Together Housing has to fix it
Together Housing doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Together Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Together Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Together Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Together Housing
This can get Together Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Together Housing to put things right. In its recent decisions about Together Housing, it ordered £250 in compensation.
How to complain to Together HousingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Together Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Together Housing
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Together Housing to put things right.
Together Housing’s record
How Together Housing performs on repairs
Jan 2026: The regulator found Together Housing is delivering the consumer standards overall, having improved its knowledge of home conditions through more stock surveys and better tracking of safety work, with effective complaint handling (an upgrade from C2).
of Together Housing tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Together Housing in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Together Housing
- How it handled repairs to radiators at the property.Maladministration
£250 ordered
Sources: Regulator of Social Housing judgement, 14 January 2026; Together Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Together Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Together Housing repairs: questions
What is Together Housing’s repairs number?
0300 555 5560. For repairs and general enquiries. Phone straight away for an emergency.
What is Together Housing’s emergency or out of hours repairs number?
0300 555 5560 (Repairs and emergencies). For repairs and general enquiries. Phone straight away for an emergency.
What does Awaab’s Law mean for Together Housing tenants?
Since 27 October 2025, Together Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Together Housing?
Complain to Together Housing first, online. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Together Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Together Housing for you. It’s free to check.
Start your claimIs Report Repair part of Together Housing?
No. Report Repair is independent and not part of Together Housing or any council or housing association. We show Together Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Together Housing has to fix, by problem
Not Together Housing?
Other landlords in the North of England
- Home Group repairsHousing association
- Jigsaw Homes repairsHousing association
- Riverside repairsHousing association
- Thirteen repairsHousing association
- Torus repairsHousing association
- Unity Housing Association repairsHousing association
- Vico Homes repairsHousing association
- Warrington Housing Association repairsHousing association
Reported a repair to Together Housing and still waiting?
About 2 minutes. No documents. Free to check.