Independent · not part of Unity Housing Association
Unity Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to Unity Housing Association: the repairs phone number, reporting a repair online, and how long Unity has to fix it. Unity’s own target for routine repairs is 28 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: unityha.co.uk
Has Unity Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Unity’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Unity’s repair line is here.
How to report
Reporting a repair to Unity Housing Association
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Unity misses its own target, complain. You may also be able to claim.
- Emailrepairs@unityha.co.uk
- In personUnity Housing Association, 113-117 Chapeltown Road, Leeds, LS7 3HY
- Gas leaksCall the national gas emergency line on 0800 111 999.
Emergency repairs
When to call Unity straight away
Phone Unity straight away if anything puts someone in danger or leaves your home unsafe. The number is in Unity’s repair contacts.
- 01Anything that is an immediate risk to health, safety or security
What counts as an emergency, from unityha.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Unity.
Timescales
How long Unity Housing Association has to fix it
Unity’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Unity’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttended and made safe within 24 hours. Any follow-on work is done within the non-emergency timescales. | Emergency hazards: investigate and make safe within 24 hours |
| Non-emergency | 28 working daysRoutine day-to-day repairs. Replacing a whole item, such as a kitchen or door, may take longer. | No fixed legal limit unless it’s a hazard |
| Programme | 90 daysLarger, more complex repairs, with a timescale agreed with you. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Unity says it takes a zero-tolerance approach to damp and mould and will comply with Awaab’s Law. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from unityha.co.uk and Unity’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 working days ago? That’s past Unity’s own target. You could claim compensation.
Start your claimYour options
If Unity Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Unity for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Unity
This can get Unity to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Unity to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Unity
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Unity
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Reviewed by a director, with a reply within 20 working days of the escalation being acknowledged.
- Then
Housing Ombudsman
Independent. It can order Unity to put things right.
Unity’s record
How Unity Housing Association performs on repairs
Mar 2026: After an inspection the regulator found some weaknesses, including limited assurance that repairs are done effectively and on time, underdeveloped damp and mould reporting, and how Unity shares performance information with tenants.
of Unity tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 25 March 2026; Unity tenant satisfaction measures 2024/25.
Contacts
Unity Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Unity Housing Association repairs: questions
What is Unity Housing Association’s repairs number?
0113 200 7700. Office hours Monday to Friday 9am to 5pm (Wednesday from 10.30am). When the office is shut, the recorded message gives the current emergency repairs number.
Can I report a repair to Unity Housing Association online?
Yes, at unityha.co.uk/repairs. Report a repair with the form on this page, or through your My Unity account.
How long does Unity Housing Association have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 days (programme). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Unity Housing Association tenants?
Since 27 October 2025, Unity must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Unity’s own damp and mould commitment: Unity says it takes a zero-tolerance approach to damp and mould and will comply with Awaab’s Law.
How do I complain about a repair to Unity Housing Association?
Complain to Unity first, online or by phone on 0113 200 7700. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Unity Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Unity Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of Unity Housing Association?
No. Report Repair is independent and not part of Unity Housing Association or any council or housing association. We show Unity’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Unity has to fix, by problem
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Reported a repair to Unity Housing Association and still waiting?
About 2 minutes. No documents. Free to check.