Independent · not part of Weaver Vale Housing Trust
Weaver Vale Housing Trust repairs: how to report a repair, phone numbers and timescales
How to report a repair to Weaver Vale Housing Trust: the repairs phone number and emergency line, reporting a repair online, and how long Weaver Vale has to fix it. Weaver Vale’s own target for routine repairs is 32 days.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: wvht.co.uk
Has Weaver Vale Housing Trust been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Weaver Vale’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Weaver Vale’s emergency line is here.
How to report
Reporting a repair to Weaver Vale Housing Trust
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Weaver Vale misses its own target, complain. You may also be able to claim.
- Damp and mouldEmail enquiries@wvht.co.uk or call 0300 303 9848, option 2 (Monday to Friday). Include photos and say which room.
Emergency repairs
When to call Weaver Vale straight away
Phone Weaver Vale straight away if anything puts someone in danger or leaves your home unsafe. Report any repair Monday to Friday. Emergencies can be reported 24 hours a day, 7 days a week, including bank holidays. The number is in Weaver Vale’s repair contacts.
- 01Structural failures that make your home unsafe
- 02Home not secure or broken window glass (boarding up to first floor)
- 03Blocked toilet when it’s the only one
- 04Blocked main drain
- 05Communal door entry system broken, leaving the building insecure or blocking access
- 06Lifts or stairlifts not working
- 07Locked out of your home (you’ll be charged)
- 08Faulty mains smoke or carbon monoxide alarm
What counts as an emergency, from wvht.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Weaver Vale.
Timescales
How long Weaver Vale Housing Trust has to fix it
Weaver Vale’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Weaver Vale’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 days | No fixed legal limit unless it’s a hazard |
| Repair inspection | 10 daysSurveyor visit. | No fixed legal limit unless it’s a hazard |
| Routine | 32 days | No fixed legal limit unless it’s a hazard |
| Major works | 6 months | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Weaver Vale says it follows Awaab’s Law: emergency hazards fixed within 24 hours, significant damp and mould investigated within 10 working days with a written summary within 3 working days, and safety work started within 5 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from wvht.co.uk and Weaver Vale’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 32 days ago? That’s past Weaver Vale’s own target. You could claim compensation.
Start your claimYour options
If Weaver Vale Housing Trust doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Weaver Vale for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Weaver Vale
This can get Weaver Vale to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Weaver Vale to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Weaver Vale
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Weaver Vale
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Weaver Vale to put things right.
Weaver Vale’s record
How Weaver Vale Housing Trust performs on repairs
Nov 2025: The regulator found Weaver Vale is delivering the consumer standards, with an effective repairs service, good knowledge of its homes’ condition and learning from complaints.
of Weaver Vale tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 12 November 2025; Weaver Vale tenant satisfaction measures 2024/25.
Contacts
Weaver Vale Housing Trust’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Weaver Vale Housing Trust repairs: questions
What is Weaver Vale Housing Trust’s repairs number?
0300 303 9848. Report any repair Monday to Friday. Emergencies can be reported 24 hours a day, 7 days a week, including bank holidays.
What is Weaver Vale Housing Trust’s emergency or out of hours repairs number?
0300 303 9848 (Repairs line (Customer Hub)). Report any repair Monday to Friday. Emergencies can be reported 24 hours a day, 7 days a week, including bank holidays.
Can I report a repair to Weaver Vale Housing Trust online?
Yes, at myaccount.wvht.co.uk. Book and reschedule repairs online any day of the week. Free, but you need to register.
How long does Weaver Vale Housing Trust have to fix a repair?
Its own targets run from 24 hours (emergency) to 6 months (major works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Weaver Vale Housing Trust tenants?
Since 27 October 2025, Weaver Vale must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Weaver Vale’s own damp and mould commitment: Weaver Vale says it follows Awaab’s Law: emergency hazards fixed within 24 hours, significant damp and mould investigated within 10 working days with a written summary within 3 working days, and safety work started within 5 working days.
How do I complain about a repair to Weaver Vale Housing Trust?
Complain to Weaver Vale first, online, by email (complaints@wvht.co.uk) or by phone on 0300 303 9848. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Weaver Vale Housing Trust?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Weaver Vale Housing Trust for you. It’s free to check.
Start your claimIs Report Repair part of Weaver Vale Housing Trust?
No. Report Repair is independent and not part of Weaver Vale Housing Trust or any council or housing association. We show Weaver Vale’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Weaver Vale has to fix, by problem
Not Weaver Vale?
Other landlords in the North of England
- Home Group repairsHousing association
- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
- West Lancashire Borough Council repairsCouncil
- Westmorland and Furness Council repairsCouncil
- Wigan Council repairsCouncil
- Wythenshawe Community Housing Group repairsHousing association
Reported a repair to Weaver Vale Housing Trust and still waiting?
About 2 minutes. No documents. Free to check.