Independent · not part of Wythenshawe Community Housing Group
Wythenshawe Community Housing Group repairs: how to report a repair, phone numbers and timescales
How to report a repair to Wythenshawe Community Housing Group: the repairs phone number and emergency line, reporting a repair online, and how long WCHG has to fix it.
Other names: Wythenshawe Community Housing Group Limited
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: wchg.org.uk
Has Wythenshawe Community Housing Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet WCHG’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, WCHG’s emergency line is here.
How to report
Reporting a repair to Wythenshawe Community Housing Group
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If WCHG misses its own target, complain. You may also be able to claim.
- Online contact formChoose ‘Report a repair’ on the contact form at wchg.org.uk/about-us/contact-us.
- WCHG appReport and track repairs in the Wythenshawe Community Housing app (App Store and Google Play).
- In personWythenshawe House, 8 Poundswick Lane, M22 9TA. Monday to Friday 9am to 5pm (closed Wednesdays 10.30am to 11.30am).
Emergency repairs
When to call WCHG straight away
Phone WCHG straight away if anything puts someone in danger or leaves your home unsafe. Weekdays 8am to 6pm for repairs and enquiries; 24 hours a day, 7 days a week for emergencies. The number is in WCHG’s repair contacts.
- 01No heating or hot water in cold weather when someone in the home is vulnerable
- 02No cold water at all (check with neighbours first)
- 03A major leak, or water getting into the electrics
- 04A complete power cut
- 05Electrical fittings that look unsafe, such as scorched or smoking
- 06A broken lock, door or window that leaves your home insecure
- 07A faulty lift, or blocked sewage or bin chute
- 08Serious damp and mould
What counts as an emergency, from wchg.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell WCHG.
Timescales
How long Wythenshawe Community Housing Group has to fix it
WCHG’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | WCHG’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe first if it can’t be fully fixed straight away. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Pre-inspection | 10 daysAny surveyor visits needed. | No fixed legal limit unless it’s a hazard |
| Non-urgent | 20 working days | No fixed legal limit unless it’s a hazard |
| Major (multi-trade or specialist) | 60 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | A surveyor visits within 10 days of a report. Emergency hazards are made safe within 24 hours; significant damp or mould is inspected within 10 working days, findings shared within 3 working days, and repairs started within 5 working days and finished within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from wchg.org.uk and WCHG’s damp and mould page, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Wythenshawe Community Housing Group doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with WCHG for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to WCHG
This can get WCHG to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order WCHG to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to WCHG
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to WCHG
Acknowledged within 5 working days, with a full reply within 10 working days.
- Stage 2
Ask for a review
Ask within 28 days of the stage 1 reply. Acknowledged within 5 working days, with a final decision from a senior manager within 20 working days.
- Then
Housing Ombudsman
Independent. It can order WCHG to put things right.
WCHG’s record
How Wythenshawe Community Housing Group performs on repairs
of WCHG tenants were satisfied with the repairs service in 2024/25.
Contacts
Wythenshawe Community Housing Group’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Wythenshawe Community Housing Group repairs: questions
What is Wythenshawe Community Housing Group’s repairs number?
0300 111 0000. Weekdays 8am to 6pm for repairs and enquiries; 24 hours a day, 7 days a week for emergencies.
What is Wythenshawe Community Housing Group’s emergency or out of hours repairs number?
0300 111 0000 (Customer Hub · repairs and emergencies). Weekdays 8am to 6pm for repairs and enquiries; 24 hours a day, 7 days a week for emergencies.
Can I report a repair to Wythenshawe Community Housing Group online?
Yes, at myaccount.wchg.org.uk. Report and track repairs any time through My Account or the WCHG app. You need to log in or register.
How long does Wythenshawe Community Housing Group have to fix a repair?
Its own targets run from 24 hours (emergency) to 60 working days (major (multi-trade or specialist)). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Wythenshawe Community Housing Group tenants?
Since 27 October 2025, WCHG must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. WCHG’s own damp and mould commitment: A surveyor visits within 10 days of a report. Emergency hazards are made safe within 24 hours; significant damp or mould is inspected within 10 working days, findings shared within 3 working days, and repairs started within 5 working days and finished within 12 weeks.
How do I complain about a repair to Wythenshawe Community Housing Group?
Complain to WCHG first, online, by email (complaints&praise@wchg.org.uk) or by phone on 0300 111 0000. Acknowledged within 5 working days, with a full reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Wythenshawe Community Housing Group?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Wythenshawe Community Housing Group for you. It’s free to check.
Start your claimIs Report Repair part of Wythenshawe Community Housing Group?
No. Report Repair is independent and not part of Wythenshawe Community Housing Group or any council or housing association. We show WCHG’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What WCHG has to fix, by problem
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Reported a repair to Wythenshawe Community Housing Group and still waiting?
About 2 minutes. No documents. Free to check.