Independent · not part of Yorkshire Housing
Yorkshire Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Yorkshire Housing: the repairs phone number and emergency line, reporting a repair online, and how long Yorkshire Housing has to fix it. Yorkshire Housing’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: yorkshirehousing.co.uk
Has Yorkshire Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Yorkshire Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Yorkshire Housing’s emergency line is here.
How to report
Reporting a repair to Yorkshire Housing
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Yorkshire Housing misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Yorkshire Housing straight away
Phone Yorkshire Housing straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours a day, 365 days a year for emergency repairs. Also the number for reporting damp and mould. The number is in Yorkshire Housing’s repair contacts.
- 01Total loss of electricity, gas or water
- 02Unsafe electrical fittings
- 03Blocked boiler flue
- 04Total loss of heating in winter
- 05Water leak that can’t be contained
- 06Serious roof leak or structural failure
What counts as an emergency, from yorkshirehousing.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Yorkshire Housing.
Timescales
How long Yorkshire Housing has to fix it
Yorkshire Housing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Yorkshire Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAims to make your home safe within 4 hours, then complete the repair within 24 hours of you reporting it. | Emergency hazards: investigate and make safe within 24 hours |
| Non-emergency | 28 days | No fixed legal limit unless it’s a hazard |
| Larger planned repairs | 90 daysFor example roofing, guttering or fencing. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency damp and mould hazards: a visit within 24 hours (aiming for 4 hours) to make your home safe. Significant hazards: investigated within 10 working days, made safe within 5 working days, and further repairs done within 12 weeks, with a written summary within 3 working days of the investigation. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from yorkshirehousing.co.uk and Yorkshire Housing’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Yorkshire Housing’s own target. You could claim compensation.
Start your claimYour options
If Yorkshire Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Yorkshire Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Yorkshire Housing
This can get Yorkshire Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Yorkshire Housing to put things right. In its recent decisions about Yorkshire Housing, it ordered between £975 and £1,250 in compensation.
How to complain to Yorkshire HousingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Yorkshire Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Yorkshire Housing
Acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
Final reply within 20 working days of the review being acknowledged.
- Then
Housing Ombudsman
Independent. It can order Yorkshire Housing to put things right.
Yorkshire Housing’s record
How Yorkshire Housing performs on repairs
of Yorkshire Housing tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Yorkshire Housing in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Yorkshire Housing
- How it handled a request to install an alternative heating system.Service failure
£975 ordered - How it handled reports about damp and mould.Service failure
- How it handled reports of damp, mould and excessive cold.Maladministration
£1,250 ordered
Sources: Yorkshire Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Yorkshire Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Yorkshire Housing repairs: questions
What is Yorkshire Housing’s repairs number?
0345 366 4404. Open 24 hours a day, 365 days a year for emergency repairs. Also the number for reporting damp and mould.
What is Yorkshire Housing’s emergency or out of hours repairs number?
0345 366 4404 (Repairs line). Open 24 hours a day, 365 days a year for emergency repairs. Also the number for reporting damp and mould.
Can I report a repair to Yorkshire Housing online?
Yes, at my.yorkshirehousing.co.uk. Report a repair through Yorkshire Housing’s online customer portal.
How long does Yorkshire Housing have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 days (larger planned repairs). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Yorkshire Housing tenants?
Since 27 October 2025, Yorkshire Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Yorkshire Housing’s own damp and mould commitment: Emergency damp and mould hazards: a visit within 24 hours (aiming for 4 hours) to make your home safe. Significant hazards: investigated within 10 working days, made safe within 5 working days, and further repairs done within 12 weeks, with a written summary within 3 working days of the investigation.
How do I complain about a repair to Yorkshire Housing?
Complain to Yorkshire Housing first, online or by email (YHComplaints@yorkshirehousing.co.uk). Acknowledged within 5 working days, with a reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Yorkshire Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Yorkshire Housing for you. It’s free to check.
Start your claimIs Report Repair part of Yorkshire Housing?
No. Report Repair is independent and not part of Yorkshire Housing or any council or housing association. We show Yorkshire Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Yorkshire Housing has to fix, by problem
Not Yorkshire Housing?
Other landlords in the North of England
- Accent Housing repairsHousing association
- Arawak Walton Housing Association repairsHousing association
- Arches Housing repairsHousing association
- Home Group repairsHousing association
- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
- Your Housing Group repairsHousing association
Reported a repair to Yorkshire Housing and still waiting?
About 2 minutes. No documents. Free to check.