Independent · not part of Yorkshire Housing
Yorkshire Housing complaints, compensation and disrepair claims
Your options if Yorkshire Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Yorkshire Housing repairs
LandlordYorkshire Housing
Has Yorkshire Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Yorkshire Housing’s repair contactsFree to check · About 2 minutes
You can complain to Yorkshire Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Yorkshire Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Yorkshire Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Yorkshire Housing
This can get Yorkshire Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Yorkshire Housing to put things right. In its recent decisions about Yorkshire Housing, it ordered between £975 and £1,250 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Yorkshire Housing’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Yorkshire Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Yorkshire Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Yorkshire Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Yorkshire Housing
Yorkshire Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Yorkshire Housing
Acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
Final reply within 20 working days of the review being acknowledged.
- Then
Housing Ombudsman
Independent. It can order Yorkshire Housing to put things right.
Complain onlinemy.yorkshirehousing.co.uk
From yorkshirehousing.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimYorkshire Housing’s record
What the regulator and Ombudsman found
of Yorkshire Housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Yorkshire Housing in 2024/25 were maladministration.
Sources: Yorkshire Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Yorkshire Housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Yorkshire Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled a request to install an alternative heating system. Read the decisionService failure
£975 ordered - How it handled reports about damp and mould. Read the decisionService failure
- How it handled reports of damp, mould and excessive cold. Read the decisionMaladministration
£1,250 ordered
Source: Housing Ombudsman decisions.
Has Yorkshire Housing let you down too? You could claim compensation.
Start your claimQuestions
Yorkshire Housing complaints and claims: questions
How do I complain to Yorkshire Housing about repairs?
Online: my.yorkshirehousing.co.uk. By email: YHComplaints@yorkshirehousing.co.uk. Say what the problem is, when you reported it, and what you want done.
How long does Yorkshire Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days. Stage 2: final reply within 20 working days of the review being acknowledged.
Can I claim compensation from Yorkshire Housing for damp and mould?
You could, if you reported it and Yorkshire Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with Yorkshire Housing for you.
Start your claimHas the Housing Ombudsman found Yorkshire Housing at fault?
In 2024/25 the Ombudsman found maladministration in 60% of its findings about Yorkshire Housing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Yorkshire Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Yorkshire Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Yorkshire Housing?
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Still waiting for Yorkshire Housing to fix it?
About 2 minutes. No documents. Free to check.