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Accent Housing complaints, compensation and disrepair claims
Your options if Accent Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Accent Housing repairs
LandlordAccent Housing
Has Accent Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Accent’s repair contactsFree to check · About 2 minutes
You can complain to Accent Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Accent Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Accent for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Accent
This can get Accent to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Accent to put things right. In its recent decisions about Accent, it ordered between £200 and £1,075 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Accent’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Accent Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Accent Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Accent should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Accent Housing
Accent Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Accent
A reply aimed for within 10 working days; complex cases may take longer.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply aimed for within 20 working days (up to 20 more for complex cases).
- Then
Housing Ombudsman
Independent. It can order Accent to put things right.
From accentgroup.org, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimAccent’s record
What the regulator and Ombudsman found
of Accent tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Accent in 2024/25 were maladministration.
Sources: Accent tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Accent
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Accent Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of a leaking roof and resulting damp and mould. Read the decisionMaladministration
£1,075 ordered - How it handled repairs to the communal entrance doors. Read the decisionMaladministration
£200 ordered - How it handled a roof leak, damp and mould, and internal repairs. Read the decisionMaladministration
£300 ordered
Source: Housing Ombudsman decisions.
Has Accent let you down too? You could claim compensation.
Start your claimQuestions
Accent Housing complaints and claims: questions
How do I complain to Accent Housing about repairs?
Online: accentgroup.org. By email: customerservices@accentgroup.org. By phone: 0345 678 0555. Say what the problem is, when you reported it, and what you want done.
How long does Accent Housing have to reply to a complaint?
Stage 1: a reply aimed for within 10 working days; complex cases may take longer. Stage 2: acknowledged within 5 working days, with a reply aimed for within 20 working days (up to 20 more for complex cases).
Can I claim compensation from Accent Housing for damp and mould?
You could, if you reported it and Accent didn’t fix it in a reasonable time. A law firm on our panel can take it up with Accent for you.
Start your claimHas the Housing Ombudsman found Accent Housing at fault?
In 2024/25 the Ombudsman found maladministration in 82% of its findings about Accent. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Accent Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Accent on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Accent?
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Still waiting for Accent Housing to fix it?
About 2 minutes. No documents. Free to check.