Independent · not part of believe housing
believe housing complaints, compensation and disrepair claims
Your options if believe housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: believe housing repairs
Landlordbelieve housing
Has believe housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet believe housing’s repair contactsFree to check · About 2 minutes
You can complain to believe housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if believe housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with believe housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to believe housing
This can get believe housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order believe housing to put things right. In its recent decisions about believe housing, it ordered between £325 and £729 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against believe housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to believe housing asking for the repairs and compensation. Under the court rules for housing conditions claims, believe housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to believe housing
believe housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to believe housing
Acknowledged within 5 working days, with a full written reply within 10 working days of that.
- Stage 2
Ask for a review
Ask for a review within six months; a senior adviser will reply within 20 working days of acknowledging it.
- Then
Housing Ombudsman
Independent. It can order believe housing to put things right.
From believehousing.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimbelieve housing’s record
What the regulator and Ombudsman found
of believe housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about believe housing in 2024/25 were maladministration.
Sources: believe housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against believe housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found believe housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled concerns about repairs, damp and mould in the property. Read the decisionService failure
£325 ordered - How it handled reports of a leaking window, concerns about a lack of insulation and ventilation in the loft, and damp and mould. Read the decisionMaladministration
£728.95 ordered
Source: Housing Ombudsman decisions.
Has believe housing let you down too? You could claim compensation.
Start your claimQuestions
believe housing complaints and claims: questions
How do I complain to believe housing about repairs?
Online: believehousing.co.uk. By email: hello@believehousing.co.uk. By phone: 0300 131 1999. Say what the problem is, when you reported it, and what you want done.
How long does believe housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full written reply within 10 working days of that. Stage 2: ask for a review within six months; a senior adviser will reply within 20 working days of acknowledging it.
Can I claim compensation from believe housing for damp and mould?
You could, if you reported it and believe housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with believe housing for you.
Start your claimHas the Housing Ombudsman found believe housing at fault?
In 2024/25 the Ombudsman found maladministration in 56% of its findings about believe housing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with believe housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with believe housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot believe housing?
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Still waiting for believe housing to fix it?
About 2 minutes. No documents. Free to check.