Independent · not part of Bolton at Home
Bolton at Home complaints, compensation and disrepair claims
Your options if Bolton at Home hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Bolton at Home repairs
LandlordBolton at Home
Has Bolton at Home been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Bolton at Home’s repair contactsFree to check · About 2 minutes
You can complain to Bolton at Home, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Bolton at Home hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Bolton at Home for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Bolton at Home
This can get Bolton at Home to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Bolton at Home to put things right. In its recent decisions about Bolton at Home, it ordered between £500 and £4,852 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Bolton at Home
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Bolton at Home asking for the repairs and compensation. Under the court rules for housing conditions claims, Bolton at Home should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Bolton at Home
Bolton at Home has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Bolton at Home
Acknowledged within 5 working days, with a full reply aimed for within 10 working days.
- Stage 2
Ask for a review
Reviewed in detail, with a written reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Bolton at Home to put things right.
From boltonathome.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimBolton at Home’s record
What the regulator and Ombudsman found
Sep 2024: The regulator found weaknesses in delivering a timely repairs service and a large number of ongoing damp and mould cases, though health and safety compliance, knowledge of home condition and complaint handling were sound.
of Bolton at Home tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Bolton at Home in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 September 2024; Bolton at Home tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Bolton at Home
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Bolton at Home at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of various repairs, including leaks. Read the decisionSevere maladministration
£4,852.17 ordered - How it handled reports about damp and mould, including repairs to the gutters. Read the decisionMaladministration
£700 ordered - How it handled reports about damp and mould. Read the decisionService failure
£500 ordered
Source: Housing Ombudsman decisions.
Has Bolton at Home let you down too? You could claim compensation.
Start your claimQuestions
Bolton at Home complaints and claims: questions
How do I complain to Bolton at Home about repairs?
Through its complaints page: boltonathome.org.uk. By email: customer.care@boltonathome.org.uk. By phone: 01204 328000. Say what the problem is, when you reported it, and what you want done.
How long does Bolton at Home have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days. Stage 2: reviewed in detail, with a written reply within 20 working days.
Can I claim compensation from Bolton at Home for damp and mould?
You could, if you reported it and Bolton at Home didn’t fix it in a reasonable time. A law firm on our panel can take it up with Bolton at Home for you.
Start your claimHas the Housing Ombudsman found Bolton at Home at fault?
In 2024/25 the Ombudsman found maladministration in 65% of its findings about Bolton at Home. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Bolton at Home: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Bolton at Home on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Bolton at Home?
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Still waiting for Bolton at Home to fix it?
About 2 minutes. No documents. Free to check.