Independent · not part of Broadacres
Broadacres complaints, compensation and disrepair claims
Your options if Broadacres hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Broadacres repairs
LandlordBroadacres
Has Broadacres been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Broadacres’s repair contactsFree to check · About 2 minutes
You can complain to Broadacres, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Broadacres hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Broadacres for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Broadacres
This can get Broadacres to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Broadacres to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Broadacres
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Broadacres asking for the repairs and compensation. Under the court rules for housing conditions claims, Broadacres should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Broadacres
Broadacres has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Broadacres
Acknowledged within 5 working days (they aim for the next working day), with a full written reply within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days (they aim for the next working day).
- Then
Housing Ombudsman
Independent. It can order Broadacres to put things right.
From broadacres.org.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimBroadacres’s record
What the regulator and Ombudsman found
Oct 2024: The regulator found some weaknesses in how it meets the consumer standards and said improvement is needed; this grade, from an October 2024 inspection, still stands.
of Broadacres tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Broadacres in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 October 2024; Broadacres tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Broadacres complaints and claims: questions
How do I complain to Broadacres about repairs?
Online: broadacres.org.uk. By email: info@broadacres.org.uk. By phone: 01609 767900. Say what the problem is, when you reported it, and what you want done.
How long does Broadacres have to reply to a complaint?
Stage 1: acknowledged within 5 working days (they aim for the next working day), with a full written reply within 10 working days. Stage 2: acknowledged within 5 working days (they aim for the next working day).
Can I claim compensation from Broadacres for damp and mould?
You could, if you reported it and Broadacres didn’t fix it in a reasonable time. A law firm on our panel can take it up with Broadacres for you.
Start your claimHas the Housing Ombudsman found Broadacres at fault?
In 2024/25 the Ombudsman found maladministration in 40% of its findings about Broadacres.
Why use Report Repair?
A law firm on our panel takes your claim up with Broadacres: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Broadacres on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Broadacres?
Other landlords in the North of England
- Bury Council complaints and claimsCouncil
- City of Doncaster Council complaints and claimsCouncil
- City of York Council complaints and claimsCouncil
- Cobalt Housing complaints and claimsHousing association
- Home Group complaints and claimsHousing association
- Riverside complaints and claimsHousing association
- Together Housing complaints and claimsHousing association
- Torus complaints and claimsHousing association
Still waiting for Broadacres to fix it?
About 2 minutes. No documents. Free to check.