Independent · not part of Home Group
Home Group complaints, compensation and disrepair claims
Your options if Home Group hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Home Group repairs
LandlordHome Group
Has Home Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Home Group’s repair contactsFree to check · About 2 minutes
You can complain to Home Group, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Home Group hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Home Group for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Home Group
This can get Home Group to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Home Group to put things right. In its recent decisions about Home Group, it ordered between £695 and £2,063 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Home Group
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Home Group asking for the repairs and compensation. Under the court rules for housing conditions claims, Home Group should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Home Group
Home Group has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Home Group
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days of asking to escalate, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Home Group to put things right.
Complaints pagehomegroup.org.uk
By phone0345 141 4663
From media.umbraco.io, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimHome Group’s record
What the regulator and Ombudsman found
of Home Group tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Home Group in 2024/25 were maladministration.
Sources: Home Group tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Home Group
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Home Group at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs. Read the decisionService failure
£695 ordered - How it handled reports of damp and mould. Read the decisionMaladministration
£2,062.50 ordered - How it handled damp and mould. Read the decisionService failure
£1,050 ordered
Source: Housing Ombudsman decisions.
Has Home Group let you down too? You could claim compensation.
Start your claimQuestions
Home Group complaints and claims: questions
How do I complain to Home Group about repairs?
Through its complaints page: homegroup.org.uk. By phone: 0345 141 4663. Say what the problem is, when you reported it, and what you want done.
How long does Home Group have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: acknowledged within 5 working days of asking to escalate, with a reply within 20 working days of that.
Can I claim compensation from Home Group for damp and mould?
You could, if you reported it and Home Group didn’t fix it in a reasonable time. A law firm on our panel can take it up with Home Group for you.
Start your claimHas the Housing Ombudsman found Home Group at fault?
In 2024/25 the Ombudsman found maladministration in 73% of its findings about Home Group. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Home Group: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Home Group on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Home Group?
Other landlords in the North of England
- Hull City Council complaints and claimsCouncil
- Incommunities complaints and claimsHousing association
- Irwell Valley Homes complaints and claimsHousing association
- Jigsaw Homes complaints and claimsHousing association
- Riverside complaints and claimsHousing association
- Thirteen complaints and claimsHousing association
- Together Housing complaints and claimsHousing association
- Torus complaints and claimsHousing association
Still waiting for Home Group to fix it?
About 2 minutes. No documents. Free to check.