Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of Incommunities

Incommunities complaints, compensation and disrepair claims

Your options if Incommunities hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Incommunities repairs

Check your claim

LandlordIncommunities

Has Incommunities been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Incommunities’s repair contacts

Free to check · About 2 minutes

You can complain to Incommunities, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if Incommunities hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with Incommunities for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to Incommunities

This can get Incommunities to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Incommunities to put things right. In its recent decisions about Incommunities, it ordered between £100 and £600 in compensation.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Incommunities’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against Incommunities

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to Incommunities asking for the repairs and compensation. Under the court rules for housing conditions claims, Incommunities should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to Incommunities

Incommunities has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to Incommunities

    Acknowledged within 2 working days, with a reply within 10 working days of the acknowledgement.

  2. Stage 2

    Ask for a review

    A reply within 20 working days of the acknowledgement.

  3. Then

    Housing Ombudsman

    Independent. It can order Incommunities to put things right.

Complaints pageincommunities.co.uk

By emailcomplaintssupportteam@incommunities.co.uk

By phone0330 175 9540

From incommunities.co.uk, checked 5 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

Start your claim

Incommunities’s record

What the regulator and Ombudsman found

Regulator gradeC2

Apr 2026: The regulator found some weaknesses, including a high share of complaints about repairs and too little reporting to the board on repair quality and anti-social behaviour, although repair times are improving.

Happy with complaints38%

of Incommunities tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman60%

of the Ombudsman’s findings about Incommunities in 2024/25 were maladministration.

Sources: Regulator of Social Housing judgement, 15 April 2026; Incommunities tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Complaints against Incommunities

What the Housing Ombudsman decided

Recent cases where the Housing Ombudsman found Incommunities at fault over repairs, and the compensation it ordered. Every case is different.

  • How it handled reports of damp and mould. Read the decisionMaladministration
    £150 ordered
  • How it handled leak and associated repairs. Read the decisionMaladministration
    £600 ordered
  • How it handled reports of pests in the property. Read the decisionService failure
    £100 ordered

Source: Housing Ombudsman decisions.

Has Incommunities let you down too? You could claim compensation.

Start your claim

Questions

Incommunities complaints and claims: questions

How do I complain to Incommunities about repairs?

Through its complaints page: incommunities.co.uk. By email: complaintssupportteam@incommunities.co.uk. By phone: 0330 175 9540. Say what the problem is, when you reported it, and what you want done.

How long does Incommunities have to reply to a complaint?

Stage 1: acknowledged within 2 working days, with a reply within 10 working days of the acknowledgement. Stage 2: a reply within 20 working days of the acknowledgement.

Can I claim compensation from Incommunities for damp and mould?

You could, if you reported it and Incommunities didn’t fix it in a reasonable time. A law firm on our panel can take it up with Incommunities for you.

Start your claim
Has the Housing Ombudsman found Incommunities at fault?

In 2024/25 the Ombudsman found maladministration in 60% of its findings about Incommunities. Recent decisions about its repairs are listed above, with the compensation ordered.

Why use Report Repair?

A law firm on our panel takes your claim up with Incommunities: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Incommunities on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not Incommunities?

Other landlords in the North of England

All landlords in the North of England

Still waiting for Incommunities to fix it?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim