Independent · not part of Joseph Rowntree Housing Trust
Joseph Rowntree Housing Trust complaints, compensation and disrepair claims
Your options if Joseph Rowntree Housing Trust hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Joseph Rowntree Housing Trust repairs
LandlordJoseph Rowntree Housing Trust
Has Joseph Rowntree Housing Trust been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet JRHT’s repair contactsFree to check · About 2 minutes
You can complain to Joseph Rowntree Housing Trust, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Joseph Rowntree Housing Trust hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with JRHT for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to JRHT
This can get JRHT to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order JRHT to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. JRHT’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Joseph Rowntree Housing Trust
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Joseph Rowntree Housing Trust asking for the repairs and compensation. Under the court rules for housing conditions claims, JRHT should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Joseph Rowntree Housing Trust
Joseph Rowntree Housing Trust has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to JRHT
Acknowledged within 5 working days, with a full reply aimed for within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with the outcome within 20 working days of the acknowledgement.
- Then
Housing Ombudsman
Independent. It can order JRHT to put things right.
From jrht.org.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimJRHT’s record
What the regulator and Ombudsman found
Dec 2025: The regulator found repairs and safety were well run but there were weaknesses in knowing tenants’ diverse needs, tenant involvement at a strategic level, learning from complaints and anti-social behaviour reporting.
of JRHT tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about JRHT in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 17 December 2025; JRHT tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Joseph Rowntree Housing Trust complaints and claims: questions
How do I complain to Joseph Rowntree Housing Trust about repairs?
Through its complaints page: jrht.org.uk. By email: feedback@jrht.org.uk. By phone: 0800 587 0211. Say what the problem is, when you reported it, and what you want done.
How long does Joseph Rowntree Housing Trust have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days. Stage 2: acknowledged within 5 working days, with the outcome within 20 working days of the acknowledgement.
Can I claim compensation from Joseph Rowntree Housing Trust for damp and mould?
You could, if you reported it and JRHT didn’t fix it in a reasonable time. A law firm on our panel can take it up with JRHT for you.
Start your claimHas the Housing Ombudsman found Joseph Rowntree Housing Trust at fault?
In 2024/25 the Ombudsman found maladministration in 100% of its findings about JRHT.
Why use Report Repair?
A law firm on our panel takes your claim up with Joseph Rowntree Housing Trust: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with JRHT on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot JRHT?
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Still waiting for Joseph Rowntree Housing Trust to fix it?
About 2 minutes. No documents. Free to check.