Independent · not part of Karbon Homes
Karbon Homes complaints, compensation and disrepair claims
Your options if Karbon Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Karbon Homes repairs
LandlordKarbon Homes
Has Karbon Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Karbon Homes’s repair contactsFree to check · About 2 minutes
You can complain to Karbon Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Karbon Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Karbon Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Karbon Homes
This can get Karbon Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Karbon Homes to put things right. In its recent decisions about Karbon Homes, it ordered between £75 and £850 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Karbon Homes’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Karbon Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Karbon Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Karbon Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Karbon Homes
Karbon Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Karbon Homes
Acknowledged within 5 working days, with a written outcome within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a written outcome within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Karbon Homes to put things right.
From karbonhomes.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimKarbon Homes’s record
What the regulator and Ombudsman found
Sep 2025: The regulator found some weaknesses, mainly that Karbon still needs time to show lasting improvement in how quickly repairs are done.
of Karbon Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Karbon Homes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 September 2025; Karbon Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Karbon Homes
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Karbon Homes at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reported repairs relating to the heating and extractor fan. Read the decisionService failure
£75 ordered - How it handled repairs to the kitchen. Read the decisionMaladministration
£850 ordered - How it handled reports of damp, mould and associated repairs. Read the decisionMaladministration
£250 ordered
Source: Housing Ombudsman decisions.
Has Karbon Homes let you down too? You could claim compensation.
Start your claimQuestions
Karbon Homes complaints and claims: questions
How do I complain to Karbon Homes about repairs?
Through its complaints page: karbonhomes.co.uk. By email: info@karbonhomes.co.uk. By phone: 0808 164 0111. Say what the problem is, when you reported it, and what you want done.
How long does Karbon Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a written outcome within 10 working days of that. Stage 2: acknowledged within 5 working days, with a written outcome within 20 working days of that.
Can I claim compensation from Karbon Homes for damp and mould?
You could, if you reported it and Karbon Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with Karbon Homes for you.
Start your claimHas the Housing Ombudsman found Karbon Homes at fault?
In 2024/25 the Ombudsman found maladministration in 56% of its findings about Karbon Homes. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Karbon Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Karbon Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Karbon Homes?
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Still waiting for Karbon Homes to fix it?
About 2 minutes. No documents. Free to check.