Independent · not part of Livin
Livin complaints, compensation and disrepair claims
Your options if Livin hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Livin repairs
LandlordLivin
Has Livin been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Livin’s repair contactsFree to check · About 2 minutes
You can complain to Livin, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Livin hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Livin for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Livin
This can get Livin to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Livin to put things right. In its recent decisions about Livin, it ordered £50 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Livin’s own target for a routine repair is 10 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Livin
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Livin asking for the repairs and compensation. Under the court rules for housing conditions claims, Livin should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Livin
Livin has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Livin
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Livin to put things right.
Complaints pagelivin.co.uk
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimLivin’s record
What the regulator and Ombudsman found
Aug 2026: Upgraded from C2 after the regulator found Livin had improved its understanding of the condition of its homes; it found the repairs service effective and timely.
of Livin tenants were satisfied with how complaints were handled in 2024/25.
Sources: Regulator of Social Housing judgement, 26 August 2026; Livin tenant satisfaction measures 2024/25.
Complaints against Livin
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Livin at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of a leak and subsequent flooding. Read the decisionService failure
£50 ordered
Source: Housing Ombudsman decisions.
Has Livin let you down too? You could claim compensation.
Start your claimQuestions
Livin complaints and claims: questions
How do I complain to Livin about repairs?
Through its complaints page: livin.co.uk. Say what the problem is, when you reported it, and what you want done.
How long does Livin have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days.
Can I claim compensation from Livin for damp and mould?
You could, if you reported it and Livin didn’t fix it in a reasonable time. A law firm on our panel can take it up with Livin for you.
Start your claimHas the Housing Ombudsman found Livin at fault?
Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Livin: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Livin on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Livin?
Other landlords in the North of England
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- Manchester City Council complaints and claimsCouncil
- MSV Housing complaints and claimsHousing association
- Riverside complaints and claimsHousing association
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- Torus complaints and claimsHousing association
Still waiting for Livin to fix it?
About 2 minutes. No documents. Free to check.