Independent · not part of Livin
Livin repairs: how to report a repair, phone numbers and timescales
How to report a repair to Livin: the repairs phone number and emergency line, reporting a repair online, and how long Livin has to fix it. Livin’s own target for routine repairs is 10 working days.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: livin.co.uk
Has Livin been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Livin’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Livin’s emergency line is here.
How to report
Reporting a repair to Livin
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Livin misses its own target, complain. You may also be able to claim.
- Live chatOn the Livin website, Monday to Friday 8.15am to 6pm.
Emergency repairs
When to call Livin straight away
Phone Livin straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 8.15am to 6pm. Call the same number out of hours for emergency repairs. The number is in Livin’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Livin.
Timescales
How long Livin has to fix it
Livin’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Livin’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend within 4 hours to make safe, with the first repair done within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 10 working days | No fixed legal limit unless it’s a hazard |
| Scheduled | 25 working days | No fixed legal limit unless it’s a hazard |
| Task orders | 30 to 90 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Inspect within 10 working days, or within 2 working days if the case is severe; damp and mould repairs completed within 25 working days, with a follow-up inspection afterwards. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from livin.co.uk and Livin’s damp and mould page, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 10 working days ago? That’s past Livin’s own target. You could claim compensation.
Start your claimYour options
If Livin doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Livin for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Livin
This can get Livin to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Livin to put things right. In its recent decisions about Livin, it ordered £50 in compensation.
How to complain to LivinYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Livin
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Livin
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Livin to put things right.
Livin’s record
How Livin performs on repairs
Aug 2026: Upgraded from C2 after the regulator found Livin had improved its understanding of the condition of its homes; it found the repairs service effective and timely.
of Livin tenants were satisfied with the repairs service in 2024/25.
Recent Housing Ombudsman decisions about Livin
- How it handled reports of a leak and subsequent flooding.Service failure
£50 ordered
Sources: Regulator of Social Housing judgement, 26 August 2026; Livin tenant satisfaction measures 2024/25; Housing Ombudsman decisions.
Contacts
Livin’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Livin repairs: questions
What is Livin’s repairs number?
0800 587 4538. Monday to Friday 8.15am to 6pm. Call the same number out of hours for emergency repairs.
What is Livin’s emergency or out of hours repairs number?
0800 587 4538 (Repairs line). Monday to Friday 8.15am to 6pm. Call the same number out of hours for emergency repairs.
Can I report a repair to Livin online?
Yes, at my.livin.co.uk. Book and track repairs in the My Livin portal or app, 24 hours a day. You need to log in or register. Phone for emergencies.
How long does Livin have to fix a repair?
Its own targets run from 24 hours (emergency) to 30 to 90 working days (task orders). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Livin tenants?
Since 27 October 2025, Livin must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Livin’s own damp and mould commitment: Inspect within 10 working days, or within 2 working days if the case is severe; damp and mould repairs completed within 25 working days, with a follow-up inspection afterwards.
How do I complain about a repair to Livin?
Complain to Livin first, online. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Livin?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Livin for you. It’s free to check.
Start your claimIs Report Repair part of Livin?
No. Report Repair is independent and not part of Livin or any council or housing association. We show Livin’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Livin has to fix, by problem
Not Livin?
Other landlords in the North of England
- Home Group repairsHousing association
- Livv Housing Group repairsHousing association
- Magenta Living repairsHousing association
- Manchester City Council repairsCouncil
- Manningham Housing Association repairsHousing association
- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to Livin and still waiting?
About 2 minutes. No documents. Free to check.