Independent · not part of Manchester City Council
Manchester City Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Manchester City Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
Other names: MCC Housing Services
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: mcchousingservices.co.uk
Has Manchester City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Manchester’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Manchester’s emergency line is here.
How to report
Reporting a repair to Manchester City Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Manchester misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Manchester straight away
Phone Manchester straight away if anything puts someone in danger or leaves your home unsafe. Weekdays 8.30am to 4.30pm. Emergencies are taken 24 hours a day, 7 days a week. The number is in Manchester’s repair contacts.
- 01A smashed window
- 02An outside door that will not lock
- 03A blocked toilet
- 04Unsafe electrical fittings
- 05No heating or hot water (1 November to 31 March)
What counts as an emergency, from mcchousingservices.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Manchester.
Timescales
How long Manchester City Council has to fix it
Manchester’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Manchester’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 3 hoursWhere there is a serious risk to you or your home. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 daysBooked at a time that suits you. | No fixed legal limit unless it’s a hazard |
| Planned | 60 daysBigger jobs that need more preparation. | No fixed legal limit unless it’s a hazard |
| Major | 90 daysComplex jobs such as a full kitchen or bathroom replacement. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Manchester says it will check damp and mould within 24 hours and take any emergency action needed, carry out a full inspection within 10 working days, and send you a summary within 3 working days of that. It will start the repair, or confirm a start date, within 5 working days of the summary. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from mcchousingservices.co.uk and Manchester’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Manchester’s own target. You could claim compensation.
Start your claimYour options
If Manchester City Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Manchester for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Manchester, it ordered between £950 and £2,621 in compensation.
How to complain to ManchesterYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Manchester’s record
How Manchester City Council performs on repairs
Jan 2026: After an inspection, the regulator found some weaknesses across all four consumer standards, including a repairs service that draws a high share of complaints and below-target satisfaction, and gaps in the information it holds about tenants.
of Manchester tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Manchester in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Manchester City Council
- How it handled reports of damp and mould.Maladministration
£950 ordered - How it handled reports relating to roof repairs and damp and mould in the property.Severe maladministration
£2,621.25 ordered
Sources: Regulator of Social Housing judgement, 14 January 2026; Manchester tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Manchester City Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Manchester City Council repairs: questions
What is Manchester City Council’s repairs number?
0300 012 3123. Weekdays 8.30am to 4.30pm. Emergencies are taken 24 hours a day, 7 days a week.
What is Manchester City Council’s emergency or out of hours repairs number?
0300 012 3123 (Repairs line). Weekdays 8.30am to 4.30pm. Emergencies are taken 24 hours a day, 7 days a week.
Can I report a repair to Manchester City Council online?
Yes, at mcchousingservices.co.uk/repairs. Order non-emergency repairs online. Phone for emergencies.
How long does Manchester City Council have to fix a repair?
Its own targets run from 3 hours (emergency) to 90 days (major). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Manchester City Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Manchester’s own damp and mould commitment: Manchester says it will check damp and mould within 24 hours and take any emergency action needed, carry out a full inspection within 10 working days, and send you a summary within 3 working days of that. It will start the repair, or confirm a start date, within 5 working days of the summary.
How do I complain about a repair to Manchester City Council?
Complain to the council first, online or by phone on 0300 012 3123. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Manchester City Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Manchester City Council for you. It’s free to check.
Start your claimIs Report Repair part of Manchester City Council?
No. Report Repair is independent and not part of Manchester City Council or any council or housing association. We show Manchester’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Manchester?
Other landlords in the North of England
- Hull City Council repairsCouncil
- Kirklees Council repairsCouncil
- Leeds City Council repairsCouncil
- Manningham Housing Association repairsHousing association
- MSV Housing repairsHousing association
- Muir Group Housing Association repairsHousing association
- Newcastle City Council repairsCouncil
- Sheffield City Council repairsCouncil
Reported a repair to Manchester City Council and still waiting?
About 2 minutes. No documents. Free to check.