Independent · not part of Kirklees Council
Kirklees Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Kirklees Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 25 working days.
Other names: Homes and Neighbourhoods
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: kirklees.gov.uk
Has Kirklees Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Kirklees’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Kirklees’s emergency line is here.
How to report
Reporting a repair to Kirklees Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Kirklees misses its own target, complain. You may also be able to claim.
- TextphoneTextphone users dial 18001 then 01484 414800.
Emergency repairs
When to call Kirklees straight away
Phone Kirklees straight away if anything puts someone in danger or leaves your home unsafe. 6pm to 8am. Only emergencies are attended out of hours. The number is in Kirklees’s repair contacts.
- 01Total loss of power
- 02Serious leaks
What counts as an emergency, from kirklees.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Kirklees.
Timescales
How long Kirklees Council has to fix it
Kirklees’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Kirklees’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursYour home is made safe within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 3 working daysFor example, partial loss of power or water. | No fixed legal limit unless it’s a hazard |
| Priority | 7 working daysFor example, roof leaks. | No fixed legal limit unless it’s a hazard |
| Routine | 25 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Report damp and mould through your My Kirklees account and a dedicated team handles it. For significant hazards, the council aims to investigate within 10 days and complete safety work within 5 days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from kirklees.gov.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 25 working days ago? That’s past Kirklees’s own target. You could claim compensation.
Start your claimYour options
If Kirklees Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Kirklees for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Kirklees, it ordered between £50 and £1,150 in compensation.
How to complain to KirkleesYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Kirklees’s record
How Kirklees Council performs on repairs
of Kirklees tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Kirklees in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Kirklees Council
- How it handled reports of damp and mould.Maladministration
£1,050 ordered - How it handled reports of a roof leak and delays completing repairs.Maladministration
£1,150 ordered - How it handled repairs for damp and mould.Maladministration
£50 ordered
Sources: Kirklees tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Kirklees Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Kirklees Council repairs: questions
What is Kirklees Council’s repairs number?
01484 414800 (Repairs line) or 01484 414850 (Out of hours). 8am to 6pm.
What is Kirklees Council’s emergency or out of hours repairs number?
01484 414850 (Out of hours · emergencies). 6pm to 8am. Only emergencies are attended out of hours.
Can I report a repair to Kirklees Council online?
Yes, at kirklees.gov.uk · report a repair. Report repairs, including damp and mould, through a My Kirklees account, available 24/7. You need to log in or register.
How long does Kirklees Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 25 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Kirklees Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Kirklees’s own damp and mould commitment: Report damp and mould through your My Kirklees account and a dedicated team handles it. For significant hazards, the council aims to investigate within 10 days and complete safety work within 5 days.
How do I complain about a repair to Kirklees Council?
Complain to the council first, online or by phone on 01484 414886. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Kirklees Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Kirklees Council for you. It’s free to check.
Start your claimIs Report Repair part of Kirklees Council?
No. Report Repair is independent and not part of Kirklees Council or any council or housing association. We show Kirklees’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Kirklees?
Other landlords in the North of England
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Reported a repair to Kirklees Council and still waiting?
About 2 minutes. No documents. Free to check.