Independent · not part of Barnsley Council
Barnsley Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Barnsley Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 25 working days.
Other names: Berneslai Homes
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: berneslaihomes.co.uk
Has Barnsley Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Barnsley’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Barnsley’s emergency line is here.
How to report
Reporting a repair to Barnsley Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Barnsley misses its own target, complain. You may also be able to claim.
- Damp and mould formReport non-urgent damp and mould online at forms.berneslaihomes.co.uk/form/70. Phone the repairs line for urgent issues.
Emergency repairs
When to call Barnsley straight away
Phone Barnsley straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours, 7 days a week for emergencies. Other repairs: Monday to Friday, 9am to 5pm (not bank holidays). The number is in Barnsley’s repair contacts.
- 01Burst pipes, flooding or severe roof leaks
- 02Gas leaks
- 03Fire damage
- 04Home not secure, such as a damaged lock, door or broken window
- 05Total loss of heating, hot water, power or lighting
- 06Blocked drain or toilet, if it’s your only toilet
- 07Mould that puts someone’s health at risk or could seriously damage your home
- 08Offensive or discriminatory graffiti
What counts as an emergency, from berneslaihomes.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Barnsley.
Timescales
How long Barnsley Council has to fix it
Barnsley’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Barnsley’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttended within 24 hours to make safe. A temporary repair may be done first. | Emergency hazards: investigate and make safe within 24 hours |
| Non-emergency | 3 working daysFor example blocked sinks or toilets, heating faults, leaking taps and minor plumbing. | No fixed legal limit unless it’s a hazard |
| Non-emergency | 7 working daysFor example damaged stairs or handrails, faulty cisterns, electrical work and entry phones. | No fixed legal limit unless it’s a hazard |
| Non-emergency | 25 working daysFor example kitchen units, plasterwork, and repairs to doors, windows and floors. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from berneslaihomes.co.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 25 working days ago? That’s past Barnsley’s own target. You could claim compensation.
Start your claimYour options
If Barnsley Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Barnsley for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Barnsley, it ordered between £400 and £1,500 in compensation.
How to complain to BarnsleyYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Barnsley’s record
How Barnsley Council performs on repairs
Oct 2024: The regulator found the council meets the consumer standards, with good safety systems, an effective and timely repairs service, and fair, prompt complaint handling.
of Barnsley tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Barnsley in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Barnsley Council
- How it handled reports of damp and mould in the property.Severe maladministration
£1,500 ordered - How it handled reports of damp and mould.Maladministration
£400 ordered - How it handled damp and mould repairs.Maladministration
£600 ordered
Sources: Regulator of Social Housing judgement, 30 October 2024; Barnsley tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Barnsley Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Barnsley Council repairs: questions
What is Barnsley Council’s repairs number?
01226 787878. Open 24 hours, 7 days a week for emergencies. Other repairs: Monday to Friday, 9am to 5pm (not bank holidays).
What is Barnsley Council’s emergency or out of hours repairs number?
01226 787878 (Repairs line). Open 24 hours, 7 days a week for emergencies. Other repairs: Monday to Friday, 9am to 5pm (not bank holidays).
Can I report a repair to Barnsley Council online?
Yes, at berneslaihomes.co.uk/getconnected. My Repairs, for non-emergency repairs, through your Housing Online account. You can track repairs and appointments. Phone for emergencies.
How long does Barnsley Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 25 working days (non-emergency). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Barnsley Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Barnsley Council?
Complain to the council first, online, by email (customerservices@berneslaihomes.co.uk) or by phone on 01226 787878. Acknowledged within 5 working days, with a reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Barnsley Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Barnsley Council for you. It’s free to check.
Start your claimIs Report Repair part of Barnsley Council?
No. Report Repair is independent and not part of Barnsley Council or any council or housing association. We show Barnsley’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Barnsley?
Other landlords in the North of England
- believe housing repairsHousing association
- Bernicia repairsHousing association
- Beyond Housing repairsHousing association
- Blackpool Council repairsCouncil
- Hull City Council repairsCouncil
- Leeds City Council repairsCouncil
- Newcastle City Council repairsCouncil
- Sheffield City Council repairsCouncil
Reported a repair to Barnsley Council and still waiting?
About 2 minutes. No documents. Free to check.