Independent · not part of Blackpool Council
Blackpool Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Blackpool Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: bch.co.uk
Has Blackpool Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Blackpool’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Blackpool’s emergency line is here.
How to report
Reporting a repair to Blackpool Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Blackpool misses its own target, complain. You may also be able to claim.
- Emailrepairs@bch.co.uk – include your address and a short description. Not for emergencies.
- Sheltered housingshelteredhousing@bch.co.uk
Emergency repairs
When to call Blackpool straight away
Phone Blackpool straight away if anything puts someone in danger or leaves your home unsafe. Select option 2. Weekdays 8am to 5pm; emergency repairs can be reported on this number at any time. The number is in Blackpool’s repair contacts.
- 01Major fire, flood or complete loss of power
- 02Gas leak (call 0800 111 999 first)
- 03Dangerous electrical faults
- 04A blocked toilet if it is your only one
- 05Needing to get in where there is no other way in
- 06Complete heating failure in winter with no back-up heating
What counts as an emergency, from bch.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Blackpool.
Timescales
How long Blackpool Council has to fix it
Blackpool’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Blackpool’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursInspected and made safe; a follow-up visit is often needed to finish the repair. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 daysInspected and/or completed. For example blocked drains or a containable leak. | No fixed legal limit unless it’s a hazard |
| Routine | 28 daysInspected and/or completed. | No fixed legal limit unless it’s a hazard |
| Planned | 60 daysInspected and/or completed. For example plastering or structural work. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Report damp to the BCH repairs line. BCH says it will ask questions to find the cause, may inspect or bring in a specialist damp surveyor, and will carry out any repairs or works needed to fix damp problems found. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from bch.co.uk and Blackpool’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Blackpool’s own target. You could claim compensation.
Start your claimYour options
If Blackpool Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Blackpool for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
A written reply within 20 working days of your escalated complaint being acknowledged.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Blackpool’s record
How Blackpool Council performs on repairs
of Blackpool tenants were satisfied with the repairs service in 2024/25.
Contacts
Blackpool Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Blackpool Council repairs: questions
What is Blackpool Council’s repairs number?
01253 477900. Select option 2. Weekdays 8am to 5pm; emergency repairs can be reported on this number at any time.
What is Blackpool Council’s emergency or out of hours repairs number?
01253 477900 (Repairs line (Blackpool Coastal Housing)). Select option 2. Weekdays 8am to 5pm; emergency repairs can be reported on this number at any time.
Can I report a repair to Blackpool Council online?
Yes, at MyBCH. Log into your MyBCH account to report a repair. Not for emergencies.
How long does Blackpool Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 60 days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Blackpool Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Blackpool’s own damp and mould commitment: Report damp to the BCH repairs line. BCH says it will ask questions to find the cause, may inspect or bring in a specialist damp surveyor, and will carry out any repairs or works needed to fix damp problems found.
How do I complain about a repair to Blackpool Council?
Complain to the council first, online, by email (customerinvolvement@bch.co.uk) or by phone on 01253 477900. Acknowledged within 5 working days, with a full reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Blackpool Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Blackpool Council for you. It’s free to check.
Start your claimIs Report Repair part of Blackpool Council?
No. Report Repair is independent and not part of Blackpool Council or any council or housing association. We show Blackpool’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Blackpool?
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Reported a repair to Blackpool Council and still waiting?
About 2 minutes. No documents. Free to check.