Independent · not part of Bury Council
Bury Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Bury Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
Other names: Six Town Housing
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: bury.gov.uk
Has Bury Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Bury’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Bury’s emergency line is here.
How to report
Reporting a repair to Bury Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Bury misses its own target, complain. You may also be able to claim.
- Damp and mould formsSeparate online forms to report mould or damp, on Bury’s damp, condensation and mould advice page.
Emergency repairs
When to call Bury straight away
Phone Bury straight away if anything puts someone in danger or leaves your home unsafe. Bury Housing Services, weekdays 9am to 5pm. Out of hours, weekends and bank holidays, call the same number and press option 3 for emergency repairs. The number is in Bury’s repair contacts.
- 01A burst pipe, major leak or flooding you can’t control at the stop tap
- 02No heating (boiler or central heating not working)
- 03Loss of all power, or exposed electrical wires
- 04A blocked toilet (if it’s your only one) or a blocked drain
- 05Your only shower or bath not working
- 06Your home can’t be secured: broken external door locks or a ground-floor window
- 07A smoke alarm that keeps beeping
- 08Making your home safe after a fire or flood
What counts as an emergency, from bury.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Bury.
Timescales
How long Bury Council has to fix it
Bury’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Bury’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 24 hours; the full repair may follow later. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working daysRepairs that can’t wait for the routine timescale, and finishing work after an emergency make-safe. | No fixed legal limit unless it’s a hazard |
| Significant (Awaab’s Law) | 10 working daysCases with a significant risk to health and safety. | No fixed legal limit unless it’s a hazard |
| Recall | 10 working daysComing back to put right poor-quality or unfinished work. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working daysMost repairs. | No fixed legal limit unless it’s a hazard |
| Planned | 50 working daysLarger jobs needing more planning, materials or more than one trade. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Under Awaab’s Law, emergency hazards are investigated or made safe within 24 hours, and significant hazards investigated within 10 working days, with a written summary within 3 working days and safety work done within 5 working days of the investigation. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from bury.gov.uk and Bury’s damp and mould page, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Bury’s own target. You could claim compensation.
Start your claimYour options
If Bury Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Bury for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to BuryYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply from a complaints investigator within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply from a Head of Service within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Bury’s record
How Bury Council performs on repairs
of Bury tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Bury in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Bury Council
- How it handled reports of structural concerns.Service failure
Sources: Bury tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Bury Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Bury Council repairs: questions
What is Bury Council’s repairs number?
0161 686 8000. Bury Housing Services, weekdays 9am to 5pm. Out of hours, weekends and bank holidays, call the same number and press option 3 for emergency repairs.
What is Bury Council’s emergency or out of hours repairs number?
0161 686 8000 (Repairs line). Bury Housing Services, weekdays 9am to 5pm. Out of hours, weekends and bank holidays, call the same number and press option 3 for emergency repairs.
Can I report a repair to Bury Council online?
Yes, at bury.gov.uk – Report a repair. Online form for non-emergency repairs, linked from this page. Phone for emergencies.
How long does Bury Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 50 working days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Bury Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Bury’s own damp and mould commitment: Under Awaab’s Law, emergency hazards are investigated or made safe within 24 hours, and significant hazards investigated within 10 working days, with a written summary within 3 working days and safety work done within 5 working days of the investigation.
How do I complain about a repair to Bury Council?
Complain to the council first, online, by email (complaintsandcomplimentshousing@bury.gov.uk) or by phone on 0161 686 8000. Acknowledged within 5 working days, with a reply from a complaints investigator within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Bury Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Bury Council for you. It’s free to check.
Start your claimIs Report Repair part of Bury Council?
No. Report Repair is independent and not part of Bury Council or any council or housing association. We show Bury’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Bury?
Other landlords in the North of England
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Reported a repair to Bury Council and still waiting?
About 2 minutes. No documents. Free to check.