Independent · not part of City of Doncaster Council
City of Doncaster Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to City of Doncaster Council: the repairs phone number and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 5 working days.
Other names: St Leger Homes, St.Leger Homes
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: stlegerhomes.co.uk
Has City of Doncaster Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Doncaster’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Doncaster’s emergency line is here.
How to report
Reporting a repair to City of Doncaster Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Doncaster misses its own target, complain. You may also be able to claim.
- My Access accountReport a repair online at any time through your My Access account.
- Emailtenant.repairs@stlegerhomes.co.uk. Include a contact phone number. Replies during office hours.
- Text (hard of hearing)Text 07799 477252, Monday to Friday 8am to 5pm. Out of hours, weekends and bank holidays, text 07929 080056 for emergency repairs only.
Emergency repairs
When to call Doncaster straight away
Phone Doncaster straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday, 8am to 5pm (not bank holidays). This is also the number to call for emergency repairs. The number is in Doncaster’s repair contacts.
- 01Anything that could be a real risk of injury or death
- 02Anything that could lead to major damage to your home
What counts as an emergency, from stlegerhomes.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Doncaster.
Timescales
How long City of Doncaster Council has to fix it
Doncaster’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Doncaster’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency (priority 1) | 2 hoursAttended within two hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent (priority 2) | 24 hoursFor example total loss of water, gas or power, unsafe electrics, or an outside door or window that won’t lock. | No fixed legal limit unless it’s a hazard |
| Routine (priority 3) | 5 working daysFor example partial loss of utilities, blocked drains, leaking pipes or getting heating working. | No fixed legal limit unless it’s a hazard |
| Non-urgent (priority 4) | 20 working daysFor example dripping taps, a faulty toilet where you have another, or minor mould treatment. | No fixed legal limit unless it’s a hazard |
| Non-urgent (priority 5) | 90 working daysFor example wall tiles, internal doors, gutters, paving and plastering. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from stlegerhomes.co.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 5 working days ago? That’s past Doncaster’s own target. You could claim compensation.
Start your claimYour options
If City of Doncaster Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Doncaster for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Doncaster, it ordered £150 in compensation.
How to complain to DoncasterYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days and investigated within 10 working days.
- Stage 2
Ask for a review
Ask within 20 working days of the stage 1 reply. A Head of Service reviews it, aiming to reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Doncaster’s record
How City of Doncaster Council performs on repairs
of Doncaster tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Doncaster in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about City of Doncaster Council
- How it handled reports about the condition of and repairs to the roof.Maladministration
£150 ordered
Sources: Doncaster tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
City of Doncaster Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
City of Doncaster Council repairs: questions
What is City of Doncaster Council’s repairs number?
01302 862862. Monday to Friday, 8am to 5pm (not bank holidays). This is also the number to call for emergency repairs.
What is City of Doncaster Council’s emergency or out of hours repairs number?
01302 862862 (Repairs line). Monday to Friday, 8am to 5pm (not bank holidays). This is also the number to call for emergency repairs.
How long does City of Doncaster Council have to fix a repair?
Its own targets run from 2 hours (emergency (priority 1)) to 90 working days (non-urgent (priority 5)). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for City of Doncaster Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to City of Doncaster Council?
Complain to the council first, online. Acknowledged within 5 working days and investigated within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from City of Doncaster Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with City of Doncaster Council for you. It’s free to check.
Start your claimIs Report Repair part of City of Doncaster Council?
No. Report Repair is independent and not part of City of Doncaster Council or any council or housing association. We show Doncaster’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Doncaster?
Other landlords in the North of England
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- Connect Housing repairsHousing association
- Hull City Council repairsCouncil
- Leeds City Council repairsCouncil
- Newcastle City Council repairsCouncil
- Sheffield City Council repairsCouncil
Reported a repair to City of Doncaster Council and still waiting?
About 2 minutes. No documents. Free to check.