Independent · not part of Cobalt Housing
Cobalt Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Cobalt Housing: the repairs phone number and emergency line, and how long Cobalt has to fix it. Cobalt’s own target for routine repairs is 20 working days.
Service update. Cobalt’s online account, MyCobalt, is temporarily offline while it moves to a new system, so repairs can’t be reported online for now. Phone 0330 303 2222 instead.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: cobalthousing.org.uk
Has Cobalt Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Cobalt’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Cobalt’s emergency line is here.
How to report
Reporting a repair to Cobalt Housing
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Cobalt misses its own target, complain. You may also be able to claim.
- In person or by postCobalt Housing, 199 Lower House Lane, Liverpool L11 2SF (reception Monday to Friday 9am to 5pm).
- Social mediaSend a direct message to Cobalt on Facebook or X.
Emergency repairs
When to call Cobalt straight away
Phone Cobalt straight away if anything puts someone in danger or leaves your home unsafe. Emergencies 24 hours a day, every day. Other repairs: Monday to Friday 9am to 5pm (Wednesday 9am to 3pm). The number is in Cobalt’s repair contacts.
- 01Complete loss of electricity
- 02Gas leak
- 03A leak that can’t be contained
- 04Blocked drains
- 05Damage that could make the home unsafe or dangerous
What counts as an emergency, from cobalthousing.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Cobalt.
Timescales
How long Cobalt Housing has to fix it
Cobalt’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Cobalt’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursAttend within 4 hours and make safe; if it can’t be fixed on the first visit, come back to finish within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working daysFor example a leaking roof or pipe, cracked toilet pan or broken door entry system. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working daysFor example a damaged kitchen unit, leaking gutter or plastering. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Cobalt inspects within 5 working days of a damp or mould report. Severe cases, or homes with vulnerable people, get a visit within 24 hours to make safe; moderate cases are worked on within 10 working days and slight cases within 28 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from cobalthousing.org.uk and Cobalt’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Cobalt’s own target. You could claim compensation.
Start your claimYour options
If Cobalt Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Cobalt for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Cobalt
This can get Cobalt to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Cobalt to put things right.
How to complain to CobaltYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Cobalt
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Cobalt
Given to a case handler, with an outcome aimed for within 10 working days.
- Stage 2
Ask for a review
If you’re still unhappy you can ask for stage 2, with an outcome aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Cobalt to put things right.
Cobalt’s record
How Cobalt Housing performs on repairs
Jun 2026: The regulator upgraded Cobalt from C2 after it made planned improvements to its repairs service and showed it is now delivering the consumer standards.
of Cobalt tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Cobalt in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 10 June 2026; Cobalt tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Cobalt Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Cobalt Housing repairs: questions
What is Cobalt Housing’s repairs number?
0330 303 2222. Emergencies 24 hours a day, every day. Other repairs: Monday to Friday 9am to 5pm (Wednesday 9am to 3pm).
What is Cobalt Housing’s emergency or out of hours repairs number?
0330 303 2222 (Repairs line). Emergencies 24 hours a day, every day. Other repairs: Monday to Friday 9am to 5pm (Wednesday 9am to 3pm).
How long does Cobalt Housing have to fix a repair?
Its own targets run from 4 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Cobalt Housing tenants?
Since 27 October 2025, Cobalt must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Cobalt’s own damp and mould commitment: Cobalt inspects within 5 working days of a damp or mould report. Severe cases, or homes with vulnerable people, get a visit within 24 hours to make safe; moderate cases are worked on within 10 working days and slight cases within 28 working days.
How do I complain about a repair to Cobalt Housing?
Complain to Cobalt first, online or by phone on 0330 303 2222. Given to a case handler, with an outcome aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Are there any problems with Cobalt Housing’s repairs service right now?
When we last checked (8 October 2026), Cobalt said: Cobalt’s online account, MyCobalt, is temporarily offline while it moves to a new system, so repairs can’t be reported online for now. Phone 0330 303 2222 instead. The other ways to report are in Cobalt’s repair contacts on this page.
Can I claim compensation from Cobalt Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Cobalt Housing for you. It’s free to check.
Start your claimIs Report Repair part of Cobalt Housing?
No. Report Repair is independent and not part of Cobalt Housing or any council or housing association. We show Cobalt’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Cobalt has to fix, by problem
Not Cobalt?
Other landlords in the North of England
- Community Gateway repairsHousing association
- Connect Housing repairsHousing association
- Darlington Borough Council repairsCouncil
- Durham Aged Mineworkers’ Homes Association repairsHousing association
- Home Group repairsHousing association
- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to Cobalt Housing and still waiting?
About 2 minutes. No documents. Free to check.