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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Bury Council

Environmental Health in Bury: reporting a housing problem

Who Bury Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: bury.gov.uk

Get the right helpBury

Who is your landlord?

Bury CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Rented Sector Enforcement Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Bury helps

Bury Council deals with poor conditions in rented homes through its Private Rented Sector Enforcement Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Bury Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From bury.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Rented Sector Enforcement Team

  1. 01Tell your landlord first. Bury Council says: contact your landlord in writing first and allow two weeks for a response.
  2. 02If it isn’t fixed, contact the council. The Private Rented Sector Enforcement Team’s details are below.
Contact Bury CouncilPrivate tenants
OnlineReport a housing defect onlineburymbc-self.achieveservice.com
Keep a note of the date you contact the council, and any reference.

The team may ask for your correspondence with your landlord and for photos.

From bury.gov.uk/housing/private-rent/private-housing-repairs, checked 12 October 2026.

Council tenants

If you rent from Bury Council

Bury Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0161 686 8000, or online. Bury repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply from a complaints investigator within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Bury Council’s complaints process is finished.

Ombudsman44%

of the Ombudsman’s findings about Bury Council in 2024/25 were maladministration.

Happy with repairs75%

of Bury Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; bury.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Bury Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Bury

Bury Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Bury

32 housing associations own 5,327 social homes in Bury. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Bury on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Bury

In Bury, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Bury: questions

How do I report a housing problem to environmental health in Bury?

Use report a housing defect online at burymbc-self.achieveservice.com. Its pages are for private tenants and don’t cover housing association homes.

Can I report Bury Council to environmental health?

No. Bury Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0161 686 8000, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Bury contact environmental health?

Bury Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Bury?

Yes. Bury Council says: contact your landlord in writing first and allow two weeks for a response.

Which housing associations own homes in Bury?

32 housing associations own 5,327 social homes in Bury, according to the Regulator of Social Housing (March 2025). The largest are Onward Homes (1,284), Irwell Valley Homes (1,056), Great Places (695), Places for People (469) and The Guinness Partnership (241).

Is Report Repair part of Bury Council?

No. Report Repair is independent and not part of Bury Council. The contact details here are from Bury Council’s own website.

Not in Bury?

Environmental Health in the North of England

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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