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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Cheshire West and Chester Council

Environmental Health in Cheshire West and Chester: reporting a housing problem

Who Cheshire West and Chester Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: cheshirewestandchester.gov.uk

Get the right helpCheshire West and Chester

Who is your landlord?

Cheshire West and Chester CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Cheshire West and Chester helps

Cheshire West and Chester Council deals with poor conditions in rented homes through its housing standards service. Its pages don’t say which tenants it’s for.

Private tenantsNot stated

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Cheshire West and Chester Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From cheshirewestandchester.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Cheshire West and Chester Council says: report serious damp and mould to your housing association, landlord or letting agent first, then use the council's form if nothing improves.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Cheshire West and Chester CouncilPrivate tenants
OnlineReport housing disrepair onlinemy.cheshirewestandchester.gov.uk
Keep a note of the date you contact the council, and any reference.

From cheshirewestandchester.gov.uk/residents/housing/private-r…, checked 12 October 2026.

Council tenants

If you rent from Cheshire West and Chester Council

Cheshire West and Chester Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0300 123 7724. Cheshire West and Chester repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply normally within 10 working days.

  3. Then

    Housing Ombudsman

    Free, once Cheshire West and Chester Council’s complaints process is finished.

Happy with repairs67%

of Cheshire West and Chester Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; cheshirewestandchester.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Cheshire West and Chester Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Cheshire West and Chester

Cheshire West and Chester Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Cheshire West and Chester

50 housing associations own 22,428 social homes in Cheshire West and Chester. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Cheshire West and Chester on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Cheshire West and Chester

In Cheshire West and Chester, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Cheshire West and Chester: questions

How do I report a housing problem to environmental health in Cheshire West and Chester?

Use report housing disrepair online at my.cheshirewestandchester.gov.uk. Its pages don’t say which tenants it’s for.

Can I report Cheshire West and Chester Council to environmental health?

No. Cheshire West and Chester Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 123 7724, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Cheshire West and Chester contact environmental health?

Cheshire West and Chester Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Cheshire West and Chester?

Yes. Cheshire West and Chester Council says: report serious damp and mould to your housing association, landlord or letting agent first, then use the council's form if nothing improves.

Which housing associations own homes in Cheshire West and Chester?

50 housing associations own 22,428 social homes in Cheshire West and Chester, according to the Regulator of Social Housing (March 2025). The largest are Sanctuary Housing (6,437), Weaver Vale Housing Trust (6,145), Muir Group Housing Association (2,137), Your Housing Group (1,331), Plus Dane Housing (1,011).

Is Report Repair part of Cheshire West and Chester Council?

No. Report Repair is independent and not part of Cheshire West and Chester Council. The contact details here are from Cheshire West and Chester Council’s own website.

Not in Cheshire West and Chester?

Environmental Health in the North of England

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