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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Darlington Borough Council

Environmental Health in Darlington: reporting a housing problem

Who Darlington Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: darlington.gov.uk

Get the right helpDarlington

Who is your landlord?

Darlington Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Darlington helps

Darlington Borough Council deals with poor conditions in rented homes through its Private Sector Housing. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Darlington Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From darlington.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing’s details are below.
Contact Darlington Borough CouncilPrivate tenants
OnlineComplain about private sector housing conditions onlineselfserve.darlington.gov.uk
Phone01325 403360
Keep a note of the date you contact the council, and any reference.

From darlington.gov.uk/housing/private-sector-housing, checked 12 October 2026.

Council tenants

If you rent from Darlington Borough Council

Darlington Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01325 405333, or online. Darlington repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days of that.

  3. Then

    Housing Ombudsman

    Free, once Darlington Borough Council’s complaints process is finished.

Happy with repairs84%

of Darlington Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; darlington.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Darlington Borough Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Darlington

Darlington Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Darlington

36 housing associations own 3,352 social homes in Darlington. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Darlington on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Darlington

In Darlington, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Darlington: questions

What is the Darlington environmental health number for housing problems?

The Private Sector Housing at Darlington Borough Council is on 01325 403360. You can also use complain about private sector housing conditions online at selfserve.darlington.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Darlington Borough Council to environmental health?

No. Darlington Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01325 405333, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Darlington contact environmental health?

Darlington Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Darlington?

36 housing associations own 3,352 social homes in Darlington, according to the Regulator of Social Housing (March 2025). The largest are North Star Housing Group (523), Railway Housing Association (502), Thirteen (400), Home Group (348) and Places for People (281).

Is Report Repair part of Darlington Borough Council?

No. Report Repair is independent and not part of Darlington Borough Council. The contact details here are from Darlington Borough Council’s own website.

Not in Darlington?

Environmental Health in the North of England

All councils

Council or housing association repair still not fixed?

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