Independent · not part of Gateshead Council
Environmental Health in Gateshead: reporting a housing problem
Who Gateshead Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: gateshead.gov.uk
Who is your landlord?
Gateshead CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing teamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Gateshead helps
Gateshead Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Gateshead Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From gateshead.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing team
- 01Tell your landlord first. Gateshead Council says: tell your landlord when a repair is needed; if it is not done in a reasonable time, you can complain to the council.
- 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
From gateshead.gov.uk/article/8252/Report-a-property-in-disrepair and gateshead.gov.uk/article/19325/Housing-contact-us-private…, checked 12 October 2026.
Council tenants
If you rent from Gateshead Council
Gateshead Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0800 408 6008, or online. Gateshead repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Reply aimed for within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Gateshead Council’s complaints process is finished.
of the Ombudsman’s findings about Gateshead Council in 2024/25 were maladministration.
of Gateshead Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; gateshead.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Gateshead Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Gateshead
Gateshead Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Gateshead
22 housing associations own 6,031 social homes in Gateshead. The largest:
- Home Group repairs1,962 homes
- Karbon Homes repairs827 homes
- Bernicia repairs543 homes
- Places for People repairs528 homes
- Castles & Coasts Housing Association repairs313 homes
- Anchor repairs295 homes
- Keelman Homes283 homes
- Riverside repairs278 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Gateshead on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Gateshead
In Gateshead, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Gateshead: questions
What is the Gateshead environmental health number for housing problems?
The Private Sector Housing team at Gateshead Council is on 0191 433 2350. You can also use report a property in disrepair online at gateshead.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Gateshead Council to environmental health?
No. Gateshead Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 408 6008, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Gateshead contact environmental health?
Gateshead Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Gateshead?
Yes. Gateshead Council says: tell your landlord when a repair is needed; if it is not done in a reasonable time, you can complain to the council.
Which housing associations own homes in Gateshead?
22 housing associations own 6,031 social homes in Gateshead, according to the Regulator of Social Housing (March 2025). The largest are Home Group (1,962), Karbon Homes (827), Bernicia (543), Places for People (528) and Castles & Coasts Housing Association (313).
Is Report Repair part of Gateshead Council?
No. Report Repair is independent and not part of Gateshead Council. The contact details here are from Gateshead Council’s own website.
Not in Gateshead?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in HaltonHalton Borough Council
- Environmental Health in HartlepoolHartlepool Borough Council
- Environmental Health in HullHull City Council
- Environmental Health in HyndburnHyndburn Borough Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.