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  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Halton Borough Council

Environmental Health in Halton: reporting a housing problem

Who Halton Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: halton.gov.uk

Get the right helpHalton

Who is your landlord?

A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Halton helps

Halton Borough Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Halton Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

From halton.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Halton Borough Council says: contact the council if your landlord refuses essential repairs and has not responded to your spoken and written requests.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Halton Borough CouncilPrivate tenants
OnlineContact the council online (general enquiry form)webapp.halton.gov.uk
Keep a note of the date you contact the council, and any reference.

From halton.gov.uk/planning-housing-your-environment/housing/p…, checked 12 October 2026.

Housing association tenants

If you rent from a housing association in Halton

Halton Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Halton

23 housing associations own 15,115 social homes in Halton. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Halton on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in Halton

In Halton, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Halton: questions

How do I report a housing problem to environmental health in Halton?

Use contact the council online (general enquiry form) at webapp.halton.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can housing association tenants in Halton contact environmental health?

Halton Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Halton?

Yes. Halton Borough Council says: contact the council if your landlord refuses essential repairs and has not responded to your spoken and written requests.

Which housing associations own homes in Halton?

23 housing associations own 15,115 social homes in Halton, according to the Regulator of Social Housing (March 2025). The largest are Halton Housing (7,157), Riverside (2,706), Onward Homes (2,498), Plus Dane Housing (806) and Your Housing Group (748).

Is Report Repair part of Halton Borough Council?

No. Report Repair is independent and not part of Halton Borough Council. The contact details here are from Halton Borough Council’s own website.

Not in Halton?

Environmental Health in the North of England

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Council or housing association repair still not fixed?

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