Independent · not part of Halton Housing
Halton Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Halton Housing: the repairs phone number and emergency line, reporting a repair online, and how long Halton Housing has to fix it. Halton Housing’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: haltonhousing.co.uk
Has Halton Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Halton Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Halton Housing’s emergency line is here.
How to report
Reporting a repair to Halton Housing
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Halton Housing misses its own target, complain. You may also be able to claim.
- Halton Housing appReport non-urgent repairs through the app. Halton says app and website reports get a response within 3 working days.
- Live ChatNon-urgent repairs can also be reported by Live Chat on the Halton Housing website.
Emergency repairs
When to call Halton Housing straight away
Phone Halton Housing straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours for emergencies. Other calls: Monday to Friday, 9am to 5pm. The number is in Halton Housing’s repair contacts.
- 01Total loss of electricity
- 02Total or partial loss of heating or hot water between 31 October and 1 March
- 03A faulty lock that means your home can’t be secured
- 04A structural problem that puts health or safety at risk
What counts as an emergency, from haltonhousing.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Halton Housing.
Timescales
How long Halton Housing has to fix it
Halton Housing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Halton Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursRepairs that could cause immediate danger to you or your home. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working daysNo immediate danger, but would cause inconvenience or further damage. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Packaged | 90 working daysJobs done across an area at the same time, such as guttering. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Halton says that if you report a health hazard such as damp, mould, leaks, broken heating or poor ventilation, it will inspect quickly, keep you updated and carry out repairs within the legal deadlines under Awaab’s Law. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from haltonhousing.co.uk and Halton Housing’s damp and mould page, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Halton Housing’s own target. You could claim compensation.
Start your claimYour options
If Halton Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Halton Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Halton Housing
This can get Halton Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Halton Housing to put things right.
How to complain to Halton HousingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Halton Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Halton Housing
Acknowledged within 5 working days, with findings and proposed actions within 10 working days.
- Stage 2
Ask for a review
Contact within 5 working days of asking to escalate, with a final response within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Halton Housing to put things right.
Halton Housing’s record
How Halton Housing performs on repairs
of Halton Housing tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Halton Housing in 2024/25 were maladministration.
Sources: Halton Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Halton Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Halton Housing repairs: questions
What is Halton Housing’s repairs number?
0303 333 0101. Open 24 hours for emergencies. Other calls: Monday to Friday, 9am to 5pm.
What is Halton Housing’s emergency or out of hours repairs number?
0303 333 0101 (Repairs and emergencies). Open 24 hours for emergencies. Other calls: Monday to Friday, 9am to 5pm.
Can I report a repair to Halton Housing online?
Yes, at myhaltonhome.haltonhousing.co.uk. Non-urgent repairs through your MyHaltonHome account, where you can book your own appointment. Phone for emergencies.
How long does Halton Housing have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 working days (packaged). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Halton Housing tenants?
Since 27 October 2025, Halton Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Halton Housing’s own damp and mould commitment: Halton says that if you report a health hazard such as damp, mould, leaks, broken heating or poor ventilation, it will inspect quickly, keep you updated and carry out repairs within the legal deadlines under Awaab’s Law.
How do I complain about a repair to Halton Housing?
Complain to Halton Housing first, online or by phone on 0303 333 0101. Acknowledged within 5 working days, with findings and proposed actions within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Halton Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Halton Housing for you. It’s free to check.
Start your claimIs Report Repair part of Halton Housing?
No. Report Repair is independent and not part of Halton Housing or any council or housing association. We show Halton Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Halton Housing has to fix, by problem
Not Halton Housing?
Other landlords in the North of England
- Hilldale Housing Association repairsHousing association
- Home Group repairsHousing association
- Hull City Council repairsCouncil
- Incommunities repairsHousing association
- Riverside repairsHousing association
- Thirteen repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to Halton Housing and still waiting?
About 2 minutes. No documents. Free to check.