Independent · not part of Halton Housing
Halton Housing complaints, compensation and disrepair claims
Your options if Halton Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Halton Housing repairs
LandlordHalton Housing
Has Halton Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Halton Housing’s repair contactsFree to check · About 2 minutes
You can complain to Halton Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Halton Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Halton Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Halton Housing
This can get Halton Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Halton Housing to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Halton Housing’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Halton Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Halton Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Halton Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Halton Housing
Halton Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Halton Housing
Acknowledged within 5 working days, with findings and proposed actions within 10 working days.
- Stage 2
Ask for a review
Contact within 5 working days of asking to escalate, with a final response within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Halton Housing to put things right.
Complain onlinehalton.powerappsportals.com
By phone0303 333 0101
From haltonhousing.co.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimHalton Housing’s record
What the regulator and Ombudsman found
of Halton Housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Halton Housing in 2024/25 were maladministration.
Sources: Halton Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Halton Housing complaints and claims: questions
How do I complain to Halton Housing about repairs?
Online: halton.powerappsportals.com. By phone: 0303 333 0101. Say what the problem is, when you reported it, and what you want done.
How long does Halton Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with findings and proposed actions within 10 working days. Stage 2: contact within 5 working days of asking to escalate, with a final response within 20 working days.
Can I claim compensation from Halton Housing for damp and mould?
You could, if you reported it and Halton Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with Halton Housing for you.
Start your claimHas the Housing Ombudsman found Halton Housing at fault?
In 2024/25 the Ombudsman found maladministration in 76% of its findings about Halton Housing.
Why use Report Repair?
A law firm on our panel takes your claim up with Halton Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Halton Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Halton Housing?
Other landlords in the North of England
- Home Group complaints and claimsHousing association
- Hull City Council complaints and claimsCouncil
- Incommunities complaints and claimsHousing association
- Irwell Valley Homes complaints and claimsHousing association
- Riverside complaints and claimsHousing association
- Thirteen complaints and claimsHousing association
- Together Housing complaints and claimsHousing association
- Torus complaints and claimsHousing association
Still waiting for Halton Housing to fix it?
About 2 minutes. No documents. Free to check.