Independent · not part of Liverpool City Council
Environmental Health in Liverpool: reporting a housing problem
Who Liverpool City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: liverpool.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Liverpool helps
Liverpool City Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Liverpool City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From liverpool.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Liverpool City Council says: speak to your landlord first to try to resolve the problem.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below. You’ll need an account to use the online form.
From liverpool.gov.uk/housing/report-housing-standards-and-con…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Liverpool
Liverpool City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Liverpool
78 housing associations own 59,477 social homes in Liverpool. The largest:
- Torus repairs15,181 homes
- Riverside repairs11,136 homes
- Onward Homes repairs6,568 homes
- Cobalt Housing repairs5,768 homes
- Plus Dane Housing repairs4,952 homes
- South Liverpool Homes repairs3,815 homes
- Your Housing Group repairs2,872 homes
- Sanctuary Housing repairs1,124 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Liverpool on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Liverpool
In Liverpool, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Liverpool: questions
How do I report a housing problem to environmental health in Liverpool?
Use report poor private rented housing conditions at liverpool.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Liverpool contact environmental health?
Liverpool City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Liverpool?
Yes. Liverpool City Council says: speak to your landlord first to try to resolve the problem.
Which housing associations own homes in Liverpool?
78 housing associations own 59,477 social homes in Liverpool, according to the Regulator of Social Housing (March 2025). The largest are Torus (15,181), Riverside (11,136), Onward Homes (6,568), Cobalt Housing (5,768), Plus Dane Housing (4,952).
Is Report Repair part of Liverpool City Council?
No. Report Repair is independent and not part of Liverpool City Council. The contact details here are from Liverpool City Council’s own website.
Not in Liverpool?
Environmental Health in the North of England
- Environmental Health in BradfordBradford Council
- Environmental Health in County DurhamDurham County Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in MiddlesbroughMiddlesbrough Council
- Environmental Health in NewcastleNewcastle City Council
- Environmental Health in North TynesideNorth Tyneside Council
- Environmental Health in SunderlandSunderland City Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.