Independent · not part of Newcastle City Council
Environmental Health in Newcastle: reporting a housing problem
Who Newcastle City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: newcastle.gov.uk
Who it helps
Who Environmental Health in Newcastle helps
Newcastle City Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Newcastle City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From newcastle.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Newcastle City Council says: write to your landlord first; if there is no reply in 2 weeks, write again asking for action within 48 hours.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From newcastle.gov.uk/services/private-rented-housing-complaints and newcastle.gov.uk/services/environment-and-waste/environme…, checked 12 October 2026.
Council tenants
If you rent from Newcastle City Council
Newcastle City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0191 278 7878. Newcastle repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Newcastle City Council’s complaints process is finished.
of the Ombudsman’s findings about Newcastle City Council in 2024/25 were maladministration.
of Newcastle City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; new.newcastle.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Newcastle City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Newcastle
Newcastle City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Newcastle
32 housing associations own 11,209 social homes in Newcastle upon Tyne. The largest:
- Karbon Homes repairs3,688 homes
- Home Group repairs1,728 homes
- Places for People repairs1,523 homes
- Riverside repairs1,153 homes
- Leazes Homes747 homes
- Bernicia repairs670 homes
- Anchor repairs578 homes
- North East Housing Association226 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Newcastle upon Tyne on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Newcastle
In Newcastle, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Newcastle: questions
What is the Newcastle environmental health number for housing problems?
The council’s housing standards service at Newcastle City Council is on 0191 2116102, or email psr@newcastle.gov.uk. You can also use private rented housing complaints online at newcastle.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Newcastle City Council to environmental health?
No. Newcastle City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0191 278 7878, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Newcastle contact environmental health?
Newcastle City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Newcastle?
Yes. Newcastle City Council says: write to your landlord first; if there is no reply in 2 weeks, write again asking for action within 48 hours.
Which housing associations own homes in Newcastle?
32 housing associations own 11,209 social homes in Newcastle upon Tyne, according to the Regulator of Social Housing (March 2025). The largest are Karbon Homes (3,688), Home Group (1,728), Places for People (1,523), Riverside (1,153) and Leazes Homes (747).
Is Report Repair part of Newcastle City Council?
No. Report Repair is independent and not part of Newcastle City Council. The contact details here are from Newcastle City Council’s own website.
Not in Newcastle?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in North TynesideNorth Tyneside Council
- Environmental Health in North YorkshireNorth Yorkshire Council
- Environmental Health in NorthumberlandNorthumberland County Council
- Environmental Health in OldhamOldham Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.