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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Northumberland County Council

Environmental Health in Northumberland: reporting a housing problem

Who Northumberland County Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: northumberland.gov.uk

Get the right helpNorthumberland

Who is your landlord?

Northumberland County CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Northumberland helps

Northumberland County Council deals with poor conditions in rented homes through its Environmental Health Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Northumberland County Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From northumberland.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Environmental Health Team

  1. 01Tell your landlord first. Northumberland County Council says: tell your landlord or managing agent first, ideally in writing; contact the team if repairs are not done in a reasonable time.
  2. 02If it isn’t fixed, contact the council. The Environmental Health Team’s details are below.
Contact Northumberland County CouncilPrivate tenants
OnlinePrivate sector housing page (phone and email)northumberland.gov.uk
Phone0345 600 6400Ask for a member of the private sector housing team
EmailPrivateSectorHousing@northumberland.gov.uk
Keep a note of the date you contact the council, and any reference.

From northumberland.gov.uk/housing/private-sector-housing and northumberland.gov.uk/housing/private-landlords-and-tenants, checked 12 October 2026.

Council tenants

If you rent from Northumberland County Council

Northumberland County Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0345 600 6400. Northumberland repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. A reply aimed for within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Northumberland County Council’s complaints process is finished.

Ombudsman89%

of the Ombudsman’s findings about Northumberland County Council in 2024/25 were maladministration.

Happy with repairs73%

of Northumberland County Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; northumberland.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Northumberland County Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Northumberland

Northumberland County Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Northumberland

40 housing associations own 19,194 social homes in Northumberland. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Northumberland on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Northumberland

In Northumberland, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Northumberland: questions

What is the Northumberland environmental health number for housing problems?

The Environmental Health Team at Northumberland County Council is on 0345 600 6400 (Ask for a member of the private sector housing team), or email PrivateSectorHousing@northumberland.gov.uk. You can also use private sector housing page (phone and email) at northumberland.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Northumberland County Council to environmental health?

No. Northumberland County Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0345 600 6400, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Northumberland contact environmental health?

Northumberland County Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Northumberland?

Yes. Northumberland County Council says: tell your landlord or managing agent first, ideally in writing; contact the team if repairs are not done in a reasonable time.

Which housing associations own homes in Northumberland?

40 housing associations own 19,194 social homes in Northumberland, according to the Regulator of Social Housing (March 2025). The largest are Bernicia (7,971), Karbon Homes (6,463), Home Group (878), Sanctuary Housing (732) and Places for People (602).

Is Report Repair part of Northumberland County Council?

No. Report Repair is independent and not part of Northumberland County Council. The contact details here are from Northumberland County Council’s own website.

Not in Northumberland?

Environmental Health in the North of England

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