Independent · not part of Manchester City Council
Environmental Health in Manchester: reporting a housing problem
Who Manchester City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: manchester.gov.uk
Who it helps
Who Environmental Health in Manchester helps
Manchester City Council deals with poor conditions in rented homes through its housing standards service. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should follow their own landlord's processes. What to do.
The council can’t take action against itself. What to do instead.
From manchester.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Manchester City Council says: speak to your landlord first, in writing, and follow the council's steps for giving them time to respond.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From manchester.gov.uk/homes-and-property/repairs-safety-and-m…, checked 12 October 2026.
Council tenants
If you rent from Manchester City Council
Manchester City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0300 012 3123, or online. Manchester repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Manchester City Council’s complaints process is finished.
of the Ombudsman’s findings about Manchester City Council in 2024/25 were maladministration.
of Manchester City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; mcchousingservices.co.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Manchester City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Manchester
Housing association tenants should follow their own landlord's processes. Start with your housing association’s repairs and complaints process.
Housing associations in Manchester
48 housing associations own 54,042 social homes in Manchester. The largest:
- Wythenshawe Community Housing Group repairs13,703 homes
- One Manchester repairs11,925 homes
- Southway Housing repairs5,997 homes
- MSV Housing repairs4,005 homes
- The Guinness Partnership repairs3,261 homes
- Jigsaw Homes repairs3,068 homes
- Great Places repairs2,854 homes
- Your Housing Group repairs1,618 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Manchester on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Manchester
In Manchester, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Manchester: questions
How do I report a housing problem to environmental health in Manchester?
Use report a repair problem with your private landlord online at manchester.portal.uk.empro.verintcloudservices.com. It’s for private tenants. Housing association tenants are sent to their landlord.
Can I report Manchester City Council to environmental health?
No. Manchester City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 012 3123, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Manchester contact environmental health?
Housing association tenants should follow their own landlord's processes.
Do I have to tell my landlord before contacting environmental health in Manchester?
Yes. Manchester City Council says: speak to your landlord first, in writing, and follow the council's steps for giving them time to respond.
Which housing associations own homes in Manchester?
48 housing associations own 54,042 social homes in Manchester, according to the Regulator of Social Housing (March 2025). The largest are Wythenshawe Community Housing Group (13,703), One Manchester (11,925), Southway Housing (5,997), MSV Housing (4,005), The Guinness Partnership (3,261).
Is Report Repair part of Manchester City Council?
No. Report Repair is independent and not part of Manchester City Council. The contact details here are from Manchester City Council’s own website.
Not in Manchester?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in MiddlesbroughMiddlesbrough Council
- Environmental Health in NewcastleNewcastle City Council
- Environmental Health in North TynesideNorth Tyneside Council
- Environmental Health in North YorkshireNorth Yorkshire Council
- Environmental Health in SunderlandSunderland City Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.