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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of North Yorkshire Council

Environmental Health in North Yorkshire: reporting a housing problem

Who North Yorkshire Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: northyorks.gov.uk

Get the right helpNorth Yorkshire

Who is your landlord?

North Yorkshire CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in North Yorkshire helps

North Yorkshire Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

North Yorkshire Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From northyorks.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. North Yorkshire Council says: speak to your landlord or property manager first, then send a written request and keep a copy.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact North Yorkshire CouncilPrivate tenants
OnlineContact the council about renting a property, online or by phonenorthyorks.gov.uk
Phone0300 121 3121
Keep a note of the date you contact the council, and any reference.

For urgent repairs such as no heating, no hot water or burst pipes, contact the council as soon as possible.

From northyorks.gov.uk/contact/renting-property-advice-tenants and northyorks.gov.uk/housing-and-homelessness/support-privat…, checked 12 October 2026.

Council tenants

If you rent from North Yorkshire Council

North Yorkshire Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0300 131 2131, or online. North Yorkshire repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days (20 for very complex cases). How to complain

  3. Then

    Housing Ombudsman

    Free, once North Yorkshire Council’s complaints process is finished.

Ombudsman43%

of the Ombudsman’s findings about North Yorkshire Council in 2024/25 were maladministration.

Happy with repairs75%

of North Yorkshire Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; northyorks.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to North Yorkshire Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in North Yorkshire

North Yorkshire Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in North Yorkshire

65 housing associations own 30,585 social homes in North Yorkshire. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in North Yorkshire on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in North Yorkshire

In North Yorkshire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in North Yorkshire: questions

What is the North Yorkshire environmental health number for housing problems?

The council’s housing standards service at North Yorkshire Council is on 0300 121 3121. You can also use contact the council about renting a property, online or by phone at northyorks.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report North Yorkshire Council to environmental health?

No. North Yorkshire Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 131 2131, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in North Yorkshire contact environmental health?

North Yorkshire Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in North Yorkshire?

Yes. North Yorkshire Council says: speak to your landlord or property manager first, then send a written request and keep a copy.

Which housing associations own homes in North Yorkshire?

65 housing associations own 30,585 social homes in North Yorkshire, according to the Regulator of Social Housing (March 2025). The largest are Broadacres (6,623), Yorkshire Housing (5,800), Beyond Housing (4,723), Home Group (2,126), Together Housing (1,801).

Is Report Repair part of North Yorkshire Council?

No. Report Repair is independent and not part of North Yorkshire Council. The contact details here are from North Yorkshire Council’s own website.

Not in North Yorkshire?

Environmental Health in the North of England

All councils

Council or housing association repair still not fixed?

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