Independent · not part of North Yorkshire Council
North Yorkshire Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to North Yorkshire Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
Service update. The council says routine repairs are taking longer than normal because more repairs are being reported. It is using extra contractors to cut waiting times.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: northyorks.gov.uk
Has North Yorkshire Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North Yorkshire’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, North Yorkshire’s emergency line is here.
How to report
Reporting a repair to North Yorkshire Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If North Yorkshire misses its own target, complain. You may also be able to claim.
- Damp and mould formhttps://northyorkshirecc-self.achieveservice.com/service/report_damp_or_mould_in_your_council_home
Emergency repairs
When to call North Yorkshire straight away
Phone North Yorkshire straight away if anything puts someone in danger or leaves your home unsafe. Say ‘housing repairs’ when asked. Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm. Emergencies at any time on the same number. The number is in North Yorkshire’s repair contacts.
- 01No electricity at all
- 02A leak from a water pipe, tank or cistern
- 03An unsafe socket, light or electrical fitting
- 04No water supply at all
- 05Outside windows, doors or locks that won’t secure your home
- 06Loss of gas supply, or a blocked flue to a fire or boiler
- 07No heating or hot water between 31 October and 1 May
- 08Your only toilet won’t flush, or blocked or leaking drains or toilets
What counts as an emergency, from northyorks.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell North Yorkshire.
Timescales
How long North Yorkshire Council has to fix it
North Yorkshire’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | North Yorkshire’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Priority 1 (emergency) | 24 hoursUsually a response within 2 to 4 hours; made safe within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Priority 2 (urgent) | 72 hoursFor example a loose handrail, blocked sink or partial loss of power or water. | No fixed legal limit unless it’s a hazard |
| Priority 3 | 7 daysFor example missing roof tiles or a faulty extractor fan. | No fixed legal limit unless it’s a hazard |
| Priority 4 (routine) | 28 daysFor example plastering, window or door joinery, gutters and downpipes. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency hazards are dealt with within 24 hours. If there are none, the council arranges an inspection within ten days, prioritised by severity and whether children or vulnerable people live there, and gives you a summary of its findings. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from northyorks.gov.uk and North Yorkshire’s damp and mould page, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past North Yorkshire’s own target. You could claim compensation.
Start your claimYour options
If North Yorkshire Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North Yorkshire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to North YorkshireYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days (20 for very complex cases).
- Stage 2
Ask for a review
Ask within 20 working days of the stage 1 reply; acknowledged within 5 working days, with an investigation done within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
North Yorkshire’s record
How North Yorkshire Council performs on repairs
Sep 2024: After the council referred itself, the regulator found serious failings: no reliable picture of the condition of its homes, only about half of homes with a current electrical safety report, gaps in fire, water and asbestos safety records, and limited ways for tenants to have a say.
of North Yorkshire tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about North Yorkshire in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 13 September 2024; North Yorkshire tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
North Yorkshire Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
North Yorkshire Council repairs: questions
What is North Yorkshire Council’s repairs number?
0300 131 2131. Say ‘housing repairs’ when asked. Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm. Emergencies at any time on the same number.
What is North Yorkshire Council’s emergency or out of hours repairs number?
0300 131 2131 (Repairs line). Say ‘housing repairs’ when asked. Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm. Emergencies at any time on the same number.
Can I report a repair to North Yorkshire Council online?
Yes, at northyorks.gov.uk – report a council house repair. Online form for repairs during office hours. Phone for emergencies out of hours.
How long does North Yorkshire Council have to fix a repair?
Its own targets run from 24 hours (priority 1 (emergency)) to 28 days (priority 4 (routine)). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for North Yorkshire Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. North Yorkshire’s own damp and mould commitment: Emergency hazards are dealt with within 24 hours. If there are none, the council arranges an inspection within ten days, prioritised by severity and whether children or vulnerable people live there, and gives you a summary of its findings.
How do I complain about a repair to North Yorkshire Council?
Complain to the council first, online. Acknowledged within 5 working days, with a full reply within 10 working days (20 for very complex cases). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Are there any problems with North Yorkshire Council’s repairs service right now?
When we last checked (7 October 2026), North Yorkshire said: The council says routine repairs are taking longer than normal because more repairs are being reported. It is using extra contractors to cut waiting times. The other ways to report are in North Yorkshire’s repair contacts on this page.
Can I claim compensation from North Yorkshire Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with North Yorkshire Council for you. It’s free to check.
Start your claimIs Report Repair part of North Yorkshire Council?
No. Report Repair is independent and not part of North Yorkshire Council or any council or housing association. We show North Yorkshire’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not North Yorkshire?
Other landlords in the North of England
- Hull City Council repairsCouncil
- Leeds City Council repairsCouncil
- Newcastle City Council repairsCouncil
- Northumberland County Council repairsCouncil
- Oldham Council repairsCouncil
- One Manchester repairsHousing association
- One Vision Housing repairsHousing association
- Sheffield City Council repairsCouncil
Reported a repair to North Yorkshire Council and still waiting?
About 2 minutes. No documents. Free to check.