Independent · not part of Oldham Council
Oldham Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Oldham Council: the repairs phone numbers and emergency line, and how long the council has to fix it.
Other names: Oldham Metropolitan Borough Council, Oldham MBC, Oldham Retirement Housing Partnership, Inspiral Oldham
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: oldham.gov.uk
Has Oldham Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Oldham Council’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Oldham Council’s emergency line is here.
How to report
Reporting a repair to Oldham Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Oldham Council misses its own target, complain. You may also be able to claim.
- Primrose BankPrimrose Bank homes are managed by Great Places, who handle everyday services and repairs; contact Great Places directly.
- Housing 21 Oldham emailEmail oldhamenquiries@housing21.org.uk, or call the Housing 21 Oldham Property Management Team on 0345 604 4447 about the conduct or quality of repairs.
Emergency repairs
When to call Oldham Council straight away
Phone Oldham Council straight away if anything puts someone in danger or leaves your home unsafe. Housing 21 Oldham repairs team, any time day or night, for homes in the Oldham Retirement Housing Partnership. The number is in Oldham Council’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Oldham Council.
Timescales
How long Oldham Council has to fix it
Oldham Council doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Oldham Council’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Oldham Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Oldham Council for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
A reply aimed for within 20 days of asking to escalate.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Oldham Council’s record
How Oldham Council performs on repairs
Nov 2025: The regulator found serious failings: the council could not show it knew the condition of all its homes or had control of health and safety checks in homes run under its PFI contracts, and many tenants had no real say for years.
of Oldham Council tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 26 November 2025; Oldham Council tenant satisfaction measures 2024/25.
Contacts
Oldham Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Oldham Council repairs: questions
What is Oldham Council’s repairs number?
0800 032 1215 (Repairs line) or 0300 123 2003 (Repairs line). Housing 21 Oldham repairs team, any time day or night, for homes in the Oldham Retirement Housing Partnership.
What is Oldham Council’s emergency or out of hours repairs number?
0800 032 1215 (Repairs line · sheltered, extra care and bungalows (Housing 21)). Housing 21 Oldham repairs team, any time day or night, for homes in the Oldham Retirement Housing Partnership.
What does Awaab’s Law mean for Oldham Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Oldham Council?
Complain to the council first, online, by email (customer.feedback@oldham.gov.uk) or by phone on 0161 770 8122. Acknowledged within 5 working days, with a reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Oldham Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Oldham Council for you. It’s free to check.
Start your claimIs Report Repair part of Oldham Council?
No. Report Repair is independent and not part of Oldham Council or any council or housing association. We show Oldham Council’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Oldham Council?
Other landlords in the North of England
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- Sheffield City Council repairsCouncil
Reported a repair to Oldham Council and still waiting?
About 2 minutes. No documents. Free to check.