Independent · not part of Northumberland County Council
Northumberland County Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Northumberland County Council: the repairs phone number and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 30 working days.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: northumberland.gov.uk
Has Northumberland County Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Northumberland’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Northumberland’s emergency line is here.
How to report
Reporting a repair to Northumberland County Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Northumberland misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Northumberland straight away
Phone Northumberland straight away if anything puts someone in danger or leaves your home unsafe. Choose option 3 (Housing), then option 2 (Repairs). Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm; outside these hours calls go to the out-of-hours emergency service. The number is in Northumberland’s repair contacts.
- 01Complete loss of power to the home
- 02Doors or ground-floor windows that will not lock
- 03Leaking pipes where the leak cannot be contained
What counts as an emergency, from northumberland.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Northumberland.
Timescales
How long Northumberland County Council has to fix it
Northumberland’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Northumberland’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe; a full repair is done if possible, otherwise more work is booked. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 30 working daysBy appointment. | No fixed legal limit unless it’s a hazard |
| Planned | 90 working daysPlanned maintenance and improvements, such as kitchen replacements or external painting. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from northumberland.gov.uk, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 30 working days ago? That’s past Northumberland’s own target. You could claim compensation.
Start your claimYour options
If Northumberland County Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Northumberland for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to NorthumberlandYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
A reply aimed for within 10 working days.
- Stage 2
Ask for a review
Looked at again by a new, impartial officer, with a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Northumberland’s record
How Northumberland County Council performs on repairs
Feb 2026: The regulator found very serious failings: up-to-date condition information for only about 3% of homes, no evidence that health and safety checks were properly recorded or followed up, and weaknesses in the repairs service.
of Northumberland tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Northumberland in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 11 February 2026; Northumberland tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Northumberland County Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Northumberland County Council repairs: questions
What is Northumberland County Council’s repairs number?
0345 600 6400. Choose option 3 (Housing), then option 2 (Repairs). Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm; outside these hours calls go to the out-of-hours emergency service.
What is Northumberland County Council’s emergency or out of hours repairs number?
0345 600 6400 (Repairs line). Choose option 3 (Housing), then option 2 (Repairs). Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm; outside these hours calls go to the out-of-hours emergency service.
How long does Northumberland County Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 working days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Northumberland County Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Northumberland County Council?
Complain to the council first, online, by email (corporate.feedback@northumberland.gov.uk) or by phone on 0345 600 6400. A reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Northumberland County Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Northumberland County Council for you. It’s free to check.
Start your claimIs Report Repair part of Northumberland County Council?
No. Report Repair is independent and not part of Northumberland County Council or any council or housing association. We show Northumberland’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Northumberland?
Other landlords in the North of England
- Hull City Council repairsCouncil
- Leeds City Council repairsCouncil
- Newcastle City Council repairsCouncil
- Oldham Council repairsCouncil
- One Manchester repairsHousing association
- One Vision Housing repairsHousing association
- Ongo repairsHousing association
- Sheffield City Council repairsCouncil
Reported a repair to Northumberland County Council and still waiting?
About 2 minutes. No documents. Free to check.