Independent · not part of North Yorkshire Council
North Yorkshire Council complaints, compensation and disrepair claims
Your options if North Yorkshire Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: North Yorkshire Council repairs
LandlordNorth Yorkshire Council
Has North Yorkshire Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North Yorkshire’s repair contactsFree to check · About 2 minutes
You can complain to North Yorkshire Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if North Yorkshire Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North Yorkshire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. North Yorkshire’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against North Yorkshire Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to North Yorkshire Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to North Yorkshire Council
North Yorkshire Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days (20 for very complex cases).
- Stage 2
Ask for a review
Ask within 20 working days of the stage 1 reply; acknowledged within 5 working days, with an investigation done within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complaints pagenorthyorks.gov.uk
From northyorks.gov.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimNorth Yorkshire’s record
What the regulator and Ombudsman found
Sep 2024: After the council referred itself, the regulator found serious failings: no reliable picture of the condition of its homes, only about half of homes with a current electrical safety report, gaps in fire, water and asbestos safety records, and limited ways for tenants to have a say.
of North Yorkshire tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about North Yorkshire in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 13 September 2024; North Yorkshire tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
North Yorkshire Council complaints and claims: questions
How do I complain to North Yorkshire Council about repairs?
Through its complaints page: northyorks.gov.uk. Say what the problem is, when you reported it, and what you want done.
How long does North Yorkshire Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days (20 for very complex cases). Stage 2: ask within 20 working days of the stage 1 reply; acknowledged within 5 working days, with an investigation done within 20 working days.
Can I claim compensation from North Yorkshire Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with North Yorkshire for you.
Start your claimHas the Housing Ombudsman found North Yorkshire Council at fault?
In 2024/25 the Ombudsman found maladministration in 43% of its findings about North Yorkshire.
Why use Report Repair?
A law firm on our panel takes your claim up with North Yorkshire Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot North Yorkshire?
Other landlords in the North of England
- Hull City Council complaints and claimsCouncil
- Leeds City Council complaints and claimsCouncil
- Newcastle City Council complaints and claimsCouncil
- Northumberland County Council complaints and claimsCouncil
- One Manchester complaints and claimsHousing association
- One Vision Housing complaints and claimsHousing association
- Ongo complaints and claimsHousing association
- Sheffield City Council complaints and claimsCouncil
Still waiting for North Yorkshire Council to fix it?
About 2 minutes. No documents. Free to check.