Independent · not part of One Vision Housing
One Vision Housing complaints, compensation and disrepair claims
Your options if One Vision Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: One Vision Housing repairs
LandlordOne Vision Housing
Has One Vision Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet One Vision Housing’s repair contactsFree to check · About 2 minutes
You can complain to One Vision Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if One Vision Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with One Vision Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to One Vision Housing
This can get One Vision Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order One Vision Housing to put things right. In its recent decisions about One Vision Housing, it ordered £300 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. One Vision Housing’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against One Vision Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to One Vision Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, One Vision Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to One Vision Housing
One Vision Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to One Vision Housing
A reply aimed for within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a full written reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order One Vision Housing to put things right.
From ovh.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimOne Vision Housing’s record
What the regulator and Ombudsman found
Apr 2026: The regulator found One Vision Housing is delivering the consumer standards, with well-maintained, safe homes, an effective and timely repairs service and fair, prompt complaint handling.
of One Vision Housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about One Vision Housing in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 15 April 2026; One Vision Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against One Vision Housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found One Vision Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of black specks in the hot water system at the property. Read the decisionService failure
- How it handled leak and resultant damage. Read the decisionService failure
£300 ordered
Source: Housing Ombudsman decisions.
Has One Vision Housing let you down too? You could claim compensation.
Start your claimQuestions
One Vision Housing complaints and claims: questions
How do I complain to One Vision Housing about repairs?
Online: ovh.org.uk. By email: enquiries@ovh.org.uk. By phone: 0300 365 1111. Say what the problem is, when you reported it, and what you want done.
How long does One Vision Housing have to reply to a complaint?
Stage 1: a reply aimed for within 10 working days. Stage 2: acknowledged within 5 working days, with a full written reply within 20 working days.
Can I claim compensation from One Vision Housing for damp and mould?
You could, if you reported it and One Vision Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with One Vision Housing for you.
Start your claimHas the Housing Ombudsman found One Vision Housing at fault?
In 2024/25 the Ombudsman found maladministration in 64% of its findings about One Vision Housing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with One Vision Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with One Vision Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot One Vision Housing?
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Still waiting for One Vision Housing to fix it?
About 2 minutes. No documents. Free to check.